FirstLight

Channel Account Manager

FirstLight$100K — $120K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of enterprise-level sales experience with a focus on WAN and IP technologies
  • In-depth knowledge of Metro Ethernet, Fiber Optic, or Data services in telecommunications
  • Strong communication and negotiation skills essential for engagement with agents and resellers
  • Proficiency in Microsoft Office and CRM applications, with Salesforce experience preferred
  • Bachelor's degree preferred

Responsibilities

  • Achieve or exceed monthly revenue targets
  • Schedule and attend sales meetings to present and sell FirstLight's services
  • Create competitive proposals that emphasize FirstLight's strengths
  • Serve as the main liaison for customers, ensuring excellent service
  • Build and nurture relationships with key decision-makers in channel accounts
  • Keep updated and precise account information in the CRM system
  • Travel as necessary to meet sales objectives

Benefits

  • Health, dental, vision, and life insurance
  • Short-term and long-term disability coverage
  • 401(k) plan with company matching
  • Flexible spending accounts
  • Tuition reimbursement and paid training
  • Generous vacation and holiday leave
Full Job Description
Reporting directly to the Senior Director of Channel Sales, this individual will be responsible for working directly with agents, and re-sellers, including but not limited to cloud service providers, and internet service providers. Channel Managers are expected to cultivate existing and new relationships in order to develop and close new revenue opportunities on behalf of FirstLight.

Responsibilities
  • Achieve or exceed monthly revenue targets
  • Schedule and attend sales meetings to present FirstLight's value proposition and identify new opportunities
  • Provide competitive proposals, highlighting FirstLight's value proposition and strengths
  • Act as primary point of contact for customers providing a high level of customer service to all FirstLight's customers
  • Develop and maintain strong relationships with decision makers and influencers within assigned Channel accounts
  • Maintain accurate account information and proposal status in the Company's CRM system
  • Willingness and ability to travel

Required Skills
  • Strong prospecting, networking and business development skills
  • Strong written and verbal communications skills
  • Ability to work in a team environment, with minimal supervision, managing multiple accounts and proposals with positive results
  • Strong presentation skills
  • Strong negotiation skills
  • Solid understanding of Ethernet, IP and Networking technology (required)
  • Solid understanding of competitive landscape in Metro Ethernet and IP market (required)

Experience/Education:
  • 7-10 years successfully selling WAN and IP Technologies to Agents/Re-seller customers
    • Preferably experience selling Metro Ethernet, Fiber Optic, or Data services within the telecommunications space
  • Proficiency in Microsoft Office Suite
  • Proficiency in CRM applications, experience with SalesForce a plus
  • Bachelor's degree preferred

Headquartered in Albany, New York, FirstLight provides fiber-optic data, Internet, data center cloud and voice services to enterprise and carrier customers throughout the Northeast connecting nearly 9,000 locations in service with an additional 30,000 locations serviceable by its more than 15,000 route mile fiber network.

We offer a competitive base salary and a generous commission plan as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, tuition reimbursement, paid training, and paid holidays and vacation.

About FirstLight

FirstLight is a telecommunications company that provides fiber-optic data, internet, and voice services to businesses and organizations. The company's services include cloud computing, data center, and managed services. FirstLight was founded in 1999 and is headquartered in Albany, New York.
Learn more about FirstLight
Size
500 employees
Industry

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