CFR Sales EngineerLocation: Texas (Virtual)
Travel: Up to 50% during peak customer engagement periods
Position SummaryAre you passionate about the Convenience and Fuel Retail (CFR) industry and excited about helping retailers modernize their technology platforms? Do you thrive in customer-facing environments where technical expertise, business acumen, and problem-solving skills directly influence sales success?
The Americas Sales Engineering team is seeking a highly motivated, self-directed
CFR Sales Engineer to support the growth of NCR Voyix's next-generation retail solutions, including
Voyix POS, Edge, Payments, Loyalty, and related cloud-native retail technologies.
The ideal candidate combines deep CFR industry knowledge with strong technical expertise in modern retail architectures, containerized applications, deployment automation, and enterprise solution design. This individual will work closely with Account Executives, Product Management, Professional Services, Development, and customer technical leadership to drive revenue growth, support strategic opportunities, and help shape the future direction of our solutions.
This role requires a self-starter who enjoys learning new technologies independently, solving complex customer challenges, and serving as a trusted technical advisor throughout the sales lifecycle.
Key ResponsibilitiesSales & Account Leadership- Partner with Account Executives to create, manage, and execute account plans focused on strategic growth and customer success.
- Lead technical opportunity pursuits including discovery, solution design, architecture reviews, demonstrations, workshops, and proof-of-concept engagements.
- Establish and maintain relationships with customer IT leaders, architects, operations teams, and executive stakeholders.
- Develop solution roadmaps aligned with customer business objectives and modernization initiatives.
- Influence customer technology strategies through consultative engagement and industry expertise.
- Identify and support upsell and expansion opportunities across NCR Voyix solutions.
Technical Solution Ownership- Serve as the technical lead for Edge, Voyix POS, Payments, Loyalty, and next-generation retail platform opportunities.
- Design, deploy, configure, and maintain customer demonstrations, labs, proof-of-concept environments, and pilot installations.
- Lead technical discovery sessions to understand customer infrastructure, operational requirements, security policies, and deployment models.
- Create architecture diagrams, deployment plans, integration strategies, and technical solution mappings.
- Collaborate with Professional Services to ensure successful transition from sales to implementation.
Edge & Cloud-Native Platform Expertise- Develop and maintain deep expertise in NCR Voyix Edge architecture and deployment methodologies.
- Support deployments and troubleshooting of modern retail solutions utilizing: Kubernetes Helm Charts Docker Containers Container Registries Linux-based Platforms Cloud and Hybrid Architectures
- Assist customers with deployment planning, application lifecycle management, and infrastructure readiness assessments.
- Troubleshoot application, networking, platform, and deployment-related issues in customer and lab environments.
- Support technical validation efforts and customer acceptance testing activities.
Innovation & Product Influence- Provide field-based feedback to Product Management and Development teams.
- Influence future product enhancements through customer insights and market intelligence.
- Monitor industry trends, competitor activity, emerging technologies, and retail innovation.
- Serve as a thought leader for modernization initiatives across the CFR market.
Cross-Functional Collaboration- Coordinate resources across Sales, Product Management, Development, Professional Services, and Customer Success teams.
- Drive alignment across stakeholder groups to support customer objectives and successful opportunity execution.
- Mentor peers and contribute technical expertise across the Sales Engineering organization.
Basic Qualifications- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
- 5+ years of experience in pre-sales, solution engineering, consulting, technical sales, or customer-facing technical roles.
- 3+ years of experience within the Convenience and Fuel Retail industry.
- Experience supporting enterprise retailers as a software provider, service provider, consultant, or end-user organization.
- Strong verbal, written, and presentation skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Ability and willingness to travel up to 50% during peak customer engagement periods.
Preferred QualificationsIndustry Experience- Experience supporting convenience retailers, fuel retailers, travel centers, grocery retailers, or major oil companies.
- Understanding of POS systems, fuel controllers, loyalty programs, payments, EMV, back-office platforms, and retail operations.
- Familiarity with industry trends and modernization initiatives impacting the CFR market.
Technical Expertise- Hands-on experience with: Kubernetes Helm Charts Docker Linux Administration APIs and Integration Technologies REST and GraphQL Services Cloud and Hybrid Infrastructure Platforms
- Experience deploying, supporting, or troubleshooting distributed retail solutions.
- Knowledge of CI/CD methodologies, software release management, and modern DevOps practices.
- Experience supporting customer labs, pilots, technical evaluations, and proof-of-concept environments.
Professional Characteristics- Self-motivated and self-directed learner with a passion for technology and innovation.
- Demonstrated ability to independently acquire technical expertise and become a subject matter expert through hands-on learning and practical experience.
- Strong analytical and problem-solving skills.
- Ability to thrive in fast-paced and evolving environments.
- Proven ability to manage multiple opportunities and priorities simultaneously.
- Results-oriented with strong organizational and time-management skills.
- Professional and credible when engaging with executive leadership.
- Team-oriented mindset with a "make it happen" attitude and bias for action.
What Success Looks LikeIn this role, you will be viewed as a trusted technical advisor who can bridge business objectives with modern retail technology solutions. You'll help customers understand and adopt next-generation NCR Voyix platforms while serving as a key contributor to revenue growth, customer satisfaction, product innovation, and market expansion.
The successful candidate will combine deep CFR industry expertise with modern platform knowledge, strong customer engagement skills, and a relentless commitment to learning, problem-solving, and delivering customer value.
Offers of employment are conditional upon passage of screening criteria applicable to the job
