ABOUT THE ROLE

In this role, you will work closely with our delivery teams and clients to design, implement, and optimize Dynamics 365 Customer Engagement solutions, particularly within Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys, alongside the Microsoft Power Platform and Copilot Agents.

You will act as a trusted advisor to clients, helping translate business needs into effective solutions while ensuring successful implementation and adoption.

Report to: CE & PP Practice Leader

POD: Delivery

Location: Tampa, FL (United States)

Travel: up to 10%

Type: Full Time

Your Impact and Key Responsibilities:

Client Advisory & Solution Design

• Work closely with client stakeholders to understand business needs and translate them into effective Dynamics 365 solutions.

• Provide guidance on best practices for Dynamics 365 CE and Power Platform.

• Support solution design and ensure alignment with client business objectives.

Implementation & Delivery

• Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys.

• Design and implement Power Platform solutions, including Power Apps and Power Automate, to automate and streamline business processes.

• Design and support integrations between Dynamics 365 and other enterprise systems.

• Participate in requirements gathering, configuration, testing, deployment, and post-go-live support.

• Troubleshoot and resolve functional or technical issues related to Dynamics 365 and Power Platform solutions.

Collaboration & Practice Support

• Collaborate with solution architects, developers, and project managers to deliver successful client outcomes.

• Contribute to solution documentation and knowledge sharing within the delivery team.

• Support pre-sales activities when needed, such as solution discussions, demonstrations, or providing input into proposals.

What It Takes to Be Successful:

Professional Experience

• Strong experience implementing Microsoft Dynamics 365 Sales and Field Service.

• Hands-on experience with Dynamics 365 Customer Insights - Journeys and Customer Service.

• Experience building solutions with Power Apps and Power Automate.

• Experience implementing Power Pages and/or Copilot Agents is a plus.

• Strong understanding of CRM processes, automation, and customer engagement solutions.

• Experience with data migration, integrations, and system configuration within the Dynamics ecosystem.

• Ability to work independently in a client-facing consulting role.

• Strong problem-solving and analytical skills.

Communication & Collaboration

• Excellent communication and stakeholder engagement skills.

• Ability to work effectively with distributed teams and international colleagues.

• Comfortable interacting directly with business stakeholders and technical teams.

Certifications & Education

• Microsoft certifications related to Dynamics 365 or Power Platform are highly desirable.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice to Have

• Experience with Dynamics 365 Customer Service.

• Experience with Power BI or Dynamics 365 Business Central.

• Experience with Copilot or AI capabilities within the Microsoft ecosystem.

• Experience with D365 on-premise to online migrations.

• Previous involvement in pre-sales or solutioning activities.

• Active U.S. security clearance (or ability to obtain one) is a strong plus.

Work Structure & Collaboration

At Enavate, we embrace flexibility in how we work, but we also believe that collaboration is key to our success. Our office locations in Tampa, FL, Fargo, ND, and Kyiv, Ukraine are central to our culture and provide a hub for team interaction and innovation.

All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture.
Our Hiring Process

At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes:

1. Intro Call - A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit.
2. Predictive Index Assessment - We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics.
3. Interviews - A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values.
4. Debrief - Our team will come together to discuss your fit for the role and next steps.
5. Offer - If all goes well, we'll extend an offer and welcome you to the team!

We aim to provide you with a clear understanding of your fit with Enavate, and we want to ensure you feel confident in your decision to join us.

Join Us in Our Mission!

At Enavate, we believe in transforming businesses and the lives they touch - because to us, it's personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we're reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions.

Are you ready to transform your career and help us shape the future? Enavate is the place for you.