CC&B IT Lead - Join our team at Essel!As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.
In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.
RequirementsKey Requirements:- 5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
- Solid knowledge of Oracle Utilities products
- Prior project management or supervisory experience
- Proficiency in CC&B system configuration, maintenance, and support
- Strong technical knowledge and understanding of CC&B functionalities
- Proficiency in coding and development using Oracle CC&B Software Development Kit
- Experience in leading system upgrades, enhancements, and troubleshooting efforts
- Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
- Familiarity with Oracle Utilities Framework
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field
If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!
