POSITION SUMMARY:The Sales Account Manager will be responsible for managing, developing, and growing Kingston's accounts across the LATAM region. This role is responsible for building and maintaining strong customer relationships, identifying business opportunities, negotiating sales agreements, and driving revenue growth. The Sales Account Manager conducts business reviews, provides market insights and recommendations to management, ensures pricing accuracy, supports inventory planning, and collaborates with internal and external business partners to maximize customer satisfaction and business performance. Salary $87,000 to $102,300.
ESSENTIAL FUNCTIONS: - Manages relationships with Kingston's LATAM field sales teams and customers to support business growth and strengthen customer partnerships.
- Maintains regular communication with customers and field sales teams regarding pricing changes, inventory availability, product updates, market trends, and business opportunities.
- Uses good judgment when negotiating with customers to close sales opportunities while ensuring alignment with company objectives and strategies.
- Processes sales orders and approves orders and RMAs through company systems and portals. Verifies accuracy and coordinates the resolution of discrepancies or issues that may delay processing or fulfillment.
- Supports inventory management and forecasting activities to help customers maintain healthy stock levels and maximize sales opportunities. Reviews customer stock, in-transit inventory, and reported sales to identify inventory shortages or excess, replenishment needs, and discrepancies requiring validation.
- Utilizes Power BI, Salesforce, and other business tools to analyze sales performance, monitor inventory, track opportunities, and support business decision-making. Translates findings into actionable recommendations and follows up with customers and field sales teams.
- Monitors market conditions, customer requirements, competitive activities, pricing trends, and emerging opportunities within assigned territories.
- Develops and implements strategic sales and business development plans for key accounts.
- Works closely with Finance and Credit teams to monitor account health, credit limits, payment status, and risk management requirements. Coordinates the resolution of credit or payment issues that may impact order release.
- Maintains accurate customer, opportunity, and sales information within company systems and databases. Validates data quality and follows up on missing, inconsistent, or outdated information.
- Coordinates with BU teams to validate quotations, product information, and suitable product alternatives based on customer requirements and availability.
- Coordinates promotions, back-end rebates, and price adjustments with BU teams and management.
- Collaborates with Operations, Logistics, Marketing, Product Management, Customer Service, and Regional Sales teams to ensure exceptional customer support and issue resolution. Tracks open issues and coordinates follow-up through resolution.
- Conducts business reviews with customers and provides recommendations to management based on sales performance, inventory trends, and market conditions. Identifies gaps against account goals and recommends corrective actions.
- Identifies and develops new business opportunities within existing and prospective accounts to drive revenue growth.
- Prioritizes customer requests, operational issues, and sales opportunities based on urgency and business impact, escalating matters when additional approval or support is required.
- Identifies recurring operational issues and opportunities for process improvement, and collaborates with the appropriate teams to address them.
- Ensures compliance with company policies, procedures, and business requirements.
Special Requirements: - Some international travel required
GUIDELINES (ABILITIES, KNOWLEDGE, AND SKILLS): - Bilingual Spanish and English
- Excellent written and verbal communication skills with the ability to effectively communicate with internal and external customers, business partners, and colleagues at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to interpret sales, inventory, pricing, and customer data and translate findings into practical business actions.
- Strong time management skills with the ability to manage multiple priorities and follow through on commitments.
- Strong digital literacy, including proficiency in Microsoft 365 and advanced Excel for data analysis and reporting.
- Proficiency in using Power BI to navigate dashboards, interpret reports, monitor business performance, and identify trends and opportunities.
- Experience using CRM platforms, preferably Salesforce, to maintain accurate account information, track opportunities, and support account management
- Ability to use approved AI tools responsibly to improve productivity, analysis, and business decision-making.
- Works well in a team environment as well as independently
- Professional, creative and dynamic presence, with a proactive and adaptable approach to customer relationships and business challenges.
- Sound business judgment, negotiation skills, and the ability to resolve customer and operational issues independently while collaborating with relevant teams.
EDUCATION/EXPERIENCE: - Bachelor's degree or equivalent experience in Sales and Business Management, business Administration, or a related field, or equivalent relevant professional experience.
- Four to Seven years of recent experience in account management, or business development, including negotiating sales agreements and growing customer accounts and B2B business.
- Experience managing distributor or reseller relationships, preferably within technology hardware or related industries.
- Experience coordinating pricing, inventory availability, forecasting, and order management with customers and internal teams.
- Experience supporting Latin American markets and working across different countries and business environments is preferred.
BENEFITS: We offer a competitive compensation, health insurance, profit sharing and 401k matching to help you and your family build a healthy and secure future.
- Group healthcare choices that include a 100% employer paid option for employees and eligible dependents to provide strong support for employee well-being and preventative care, including comprehensive medical, dental, vision, and flexible savings account plans
- A generous 401(K) plan with immediate matching contributions that helps build future financial security through a 401(k) plan with employer matching
- Generous paid time off plans to renew and refresh through vacation, personal leave, holidays, and parental leave.
- On-site gym and free fitness classes to help our employees meet their health goals.
- Opportunities to give to the community.
Salary to be determined by education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data.
