JP Morgan Chase & Co.

Card Lending Services (CLS) – Business Analysis Associate II / Strategy & Innovation

JP Morgan Chase & Co. • $70K — $95K *
Wilmington, DE 19801In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong execution capability in transformation, operational excellence, and stakeholder influence.
  • Minimum of 4 years in operations, consulting, or business analysis roles.
  • Proven success in process improvement and automation initiatives.
  • Advanced analytical skills and experience working with data for decision-making.
  • Ability to define clear requirements and user stories for technology implementations.
  • Strong communication and facilitation skills for stakeholder alignment.
  • Effective time management in fast-paced environments.

Responsibilities

  • Lead initiatives for AI-driven transformation to enhance productivity.
  • Manage end-to-end process improvements from assessment to implementation.
  • Collaborate with Technology to define requirements and support user acceptance testing.
  • Engage senior stakeholders to ensure alignment on lending solutions.
  • Utilize data-driven approaches to prioritize initiatives and quantify outcomes.
  • Facilitate change management by addressing resistance and building support.
  • Oversee project governance and ensure timely completion of initiatives.

Benefits

  • Opportunities for professional development and growth.
  • Work in a collaborative environment with cross-functional teams.
  • Participate in innovative technology-driven projects.
  • Engage in process improvement that directly impacts customer experience.
Full Job Description
JOB DESCRIPTION
Do you have a passion for providing a best-in-class experience for customers and employees? Our Card Lending Services Team has an excellent opportunity for an individual with proven commercial underwriting abilities.

This is a strategic change-leadership role within Card Lending (CLS) Digital Strategy & Production Support as a Business Analysis Associate II, focused on driving process excellence and technology-enabled transformation across the lending platform. The position emphasizes automation and machine learning to optimize operational performance, strengthen risk management, and enhance both customer and specialist experiences.

You will identify and prioritize high-value opportunities to modernize workflows, translating them into measurable outcomes by partnering with Business, Product, and Technology teams to design, deliver, and scale solutions. Working across multiple stakeholders, you will help define best-in-class processes, uncover synergies, and ensure risks are proactively identified and mitigated.

Job responsibilities

  • Lead AI-enabled transformation initiatives to reduce manual effort, increase productivity, and strengthen the control environment through automation, robotics, and machine learning.
  • Own end-to-end process improvement engagements—from current-state assessment and future-state design through implementation and benefits realization—prioritizing efficiency, customer experience, expense reduction, and audit readiness.
  • Partner with Technology to shape and mature use cases, define requirements, translate needs into user stories, support UAT, and drive adoption to ensure successful releases and sustained outcomes.
  • Influence and align senior stakeholders and cross-functional partners (e.g., Marketing, Product, Controls, and Operations) to deliver sustainable, well-controlled, end-to-end lending solutions.
  • Apply data-driven problem solving and financial acumen to quantify value, prioritize the initiative portfolio, and communicate performance and results.
  • Drive change management by building sponsorship, proactively addressing resistance with a strong fact base, and enabling teams to adopt new ways of working.
  • Remove organizational impediments and ensure initiatives progress to closure through clear governance, milestones, and accountability.
 
Required qualifications, capabilities and skills
  • Strong transformation execution capability—combining operational excellence, stakeholder influence, and analytical rigor—to deliver meaningful, scalable change.
  • At least 4 years of relevant experience in operations, management consulting, process re-engineering, business analysis, and/or project/program management.
  • Demonstrated track record of delivering process improvement, automation, and/or digitization initiatives with measurable business outcomes.
  • Advanced analytical and structured problem-solving skills, with demonstrated comfort working with data and applying quantitative concepts to support prioritization and decision-making.
  • Ability to translate business needs into clear requirements, well-defined user stories, and testable acceptance criteria; experience partnering closely with Technology teams throughout delivery.
  • Excellent executive presence, written and verbal communication, and facilitation skills, with the ability to influence and align stakeholders across lines of business.
  • Proven ability to prioritize effectively, manage timelines, and deliver high-quality results in fast-paced environments with competing deadlines.
  • Proficiency in Microsoft Office (e.g., Excel, PowerPoint, Word) and a demonstrated aptitude for rapidly learning new tools and systems.
 
 
 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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