FIS

Capability Experience Designer (UX) Technology

FIS • $100K — $120K *
Jay, FL 32565In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in UX Design, Human-Centered Design, Learning Experience Design, Computer Science, or related field.
  • Experience designing enablement solutions in engineering or technology organizations.
  • Strong UX fundamentals including journey mapping and service design.
  • Understanding of software engineering delivery practices and developer workflows.
  • Ability to translate complex changes into intuitive experiences for technical users.
  • Proficient in conducting user research and implementing rapid improvements.
  • Strong collaboration and stakeholder management skills.

Responsibilities

  • Design end-to-end engineer experiences for Agentic AI tools adoption.
  • Map the Engineering Service Delivery lifecycle to identify key enablement moments.
  • Create intuitive onboarding journeys for AI capabilities.
  • Design Human + Digital Worker task boundary experiences for engineers.
  • Prototype enablement touchpoints based on engineer feedback and adoption signals.
  • Design capability experiences for Platform Engineering, SRE, and Cloud roles.
  • Build scalable assets that embed best practices into operations.

Benefits

  • Direct impact on the future of engineering and infrastructure operations.
  • Involvement in a high-priority AI Platform program with executive visibility.
  • Paths for personal and professional growth in an innovative environment.
  • An inclusive and collaborative work culture with community engagement opportunities.
  • Access to competitive salary and comprehensive benefits.
Full Job Description
Job Description

About the role:

This is not a traditional design role. As Capability Experience Designer for Engineering & Infrastructure, you will sit at the intersection of how engineers work and how they grow - designing the experiences, tools, and enablement systems that help FIS engineers adopt Agentic AI, operate modern infrastructure, and develop the skills to thrive in a human + digital workforce.

You will work across the Engineering Service Delivery lifecycle - from onboarding and agentic code review through to platform operations, SRE practices, and cloud-native working - designing solutions that are embedded in the workflow, not layered on top of it. Your design canvas is the engineer's daily reality: their IDE, their runbooks, their deployment pipeline, their on-call rotation.

What you will be doing:

Engineering Service Delivery - Agentic AI Adoption
  • Design the end-to-end engineer experience for adopting Agentic AI tools - from first awareness through to confident, productive use in day-to-day delivery.
  • Map the Engineering Service Delivery lifecycle and identify the moments where enablement, guidance, and skill-building have the highest impact.
  • Build intuitive onboarding journeys for Agentic AI capabilities: AI Gateway, Agent Runtime, SDK standards, and agentic code review workflows.
  • Design the Human  Digital Worker task boundary experience - helping engineers understand what to delegate, when to escalate, and how to maintain accountability.
  • Prototype and iterate enablement touchpoints (in-workflow nudges, contextual guides, decision aids) using adoption signals and engineer feedback.


Infrastructure Operating Model - Platform Engineering, SRE & Cloud
  • Design capability experiences for Platform Engineering, SRE, and Cloud operating model roles - from self-serve platform consumption to on-call readiness and incident response.
  • Create workflow-embedded enablement for engineers onboarding to the Central AI Gateway, Agent Runtime, and cloud-native infrastructure patterns.
  • Map SRE and Platform Engineering journeys: identify friction points, knowledge gaps, and moments of need where targeted enablement changes outcomes.
  • Build scalable assets - runbook templates, decision frameworks, escalation guides - that embed good practice into infrastructure operations rather than asking engineers to context-switch into a learning system.
  • Partner with Platform and SRE leads to design operating rhythm tools that support the shift from activity-based to outcome-based performance.


Capability Framework & Talent Development
  • Translate the Diamond-shape Talent Model (Thought Leadership + Dev + Action) into concrete learning pathways, role profiles, and progression criteria for AI-era engineering roles.
  • Design the Capability & Learning session framework for Workstream 2 - facilitating structured capability discovery across engineering and infrastructure populations.
  • Build the Learning Management and Knowledge System architecture that Group C identified: validation approach, applied learning, and judgment development in the flow of work.
  • Use engineer performance, adoption, and platform usage data to continuously evaluate capability gaps and refine solutions.
  • Maintain enterprise-wide design standards and reusable patterns across engineering academies, platforms, and channels.


Cross-Functional Design & Stakeholder Partnership
  • Work directly with Engineering leadership, Platform teams, SRE leads, AI Platform Program owners, and Workforce Design to ensure capability solutions are grounded in real delivery context.
  • Conduct ongoing user research with engineers - shadowing workflows, running feedback loops, and translating insights into improvements rapidly.
  • Audit and optimize existing enablement materials for cognitive load, relevance, and usability within engineering contexts.
  • Ensure all solutions are accessible, inclusive, and designed for the diverse range of engineering roles and seniority levels across FIS.


Required qualifications:
  • Bachelor's degree or equivalent in UX Design, Human-Centered Design Thinking, Learning Experience Design, Computer Science or related field.
  • Proven experience designing enablement, learning, or behavior-change solutions within engineering, technology, or infrastructure organizations.
  • Strong UX fundamentals: journey mapping, workflow analysis, service design, interaction design, and prototype-and-test methodologies.
  • Understanding software engineering delivery practices - familiarity with how engineers work, how code moves from idea to production, and where friction lives in developer workflows.
  • Experience translating complex technical or organizational change into practical, intuitive experiences for technical audiences.
  • Ability to conduct user research with engineers and turn insights into rapid, iterative improvements.
  • Strong collaboration, facilitation, and stakeholder management skills across both technical and non-technical


Preferred qualifications:
  • Experience supporting Agentic AI, developer tooling, or AI platform adoption programs.
  • Familiarity with Platform Engineering, SRE, or Cloud operating models and the roles within them (SRE, Platform Engineer, Cloud Architect, DevOps).
  • Industry expertise in Banking, Payments, Cap Market, Finance
  • Knowledge of developer experience (DX) design principles and toolchain-embedded enablement approaches.
  • Experience creating capability frameworks, role taxonomies, or learning architecture for engineering populations.
  • Familiarity with digital adoption tools, in-workflow learning, and performance-support design patterns.
  • Understanding of AI-enabled or personalized capability solutions within enterprise engineering contexts.
  • Experience facilitating workshops or capability discovery sessions with senior engineering or infrastructure leaders.


What we offer you:

Ready to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.

This role includes:
  • Direct impact on how FIS engineers adopt and operate Agentic AI, how we modernize legacy products - shaping the future of how engineering & infra work gets done at scale.
  • A seat at the table in a high-priority AI Platform program with visible executive sponsorship.
  • Opportunities for personal and professional growth in a fast-moving, innovation-focused environment.
  • Inclusive, collaborative work culture with resources to give back to your community.
  • Competitive salary and comprehensive benefits.


About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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