IQVIA

Campaign Manager

IQVIA • $53K — $132K *
Wayne, PA 19087In-Person
Media
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Paid Media (Digital, TV, Audio, Search, Social)
  • Strong analytical skills to interpret complex datasets
  • Experience in managing quality control and client deliverables
  • Excellent communication skills for client and team interactions
  • Ability to handle multiple projects in a fast-paced environment
  • Detail-oriented with a commitment to excellence
  • Demonstrated capability to collaborate across teams
  • Media agency background preferred

Responsibilities

  • Own and maintain client deliverables and quality control documentation
  • Perform quality checks and resolve issues to meet client needs
  • Ensure deliverables are timely and aligned with objectives
  • Identify and troubleshoot operational issues with internal experts
  • Continuously seek improvements for efficiency and risk reduction
  • Monitor project execution and communicate updates to leadership
  • Build strong client relationships and support daily needs
  • Train clients on deliverables and measurement tools
  • Conduct data analysis to develop insights and recommendations
  • Collaborate across teams to align on client goals
  • Mentor junior team members on best practices and delivery standards

Benefits

  • Comprehensive health and welfare benefits
  • Potential for bonuses and incentive plans
  • Opportunities for professional development
  • Collaborative and innovative work environment
  • Support for onboarding and training for clients and internal teams
Full Job Description
The Senior Customer Success Associate serves as a key client support and delivery partner responsible for ensuring the accuracy, quality, and successful execution of measurement projects. This role manages critical project documentation, conducts rigorous quality control and validation processes, develops initial client insights, and serves as a trusted day-to-day resource for clients and internal stakeholders. The Senior Customer Success Associate combines strong analytical skills, operational excellence, and client service to deliver high-quality outcomes while continuously improving processes and mentoring junior team members.

Key Responsibilities

Client Delivery & Operational Excellence
  • Own and maintain recurring client deliverables, including mapping files, cost files, raw data validation, and quality control documentation.
  • Perform second-pass QC, validation, and issue resolution to ensure deliverables meet IQVIA quality standards and client specifications.
  • Ensure deliverables are completed accurately, on time, and aligned with client business objectives and contractual requirements.
  • Identify, troubleshoot, and resolve data, reporting, and operational issues in partnership with internal subject matter experts.
  • Continuously identify opportunities to improve workflows, increase efficiency, and reduce delivery risk.
  • Monitor project execution and proactively communicate risks, concerns, and status updates to project leadership.

Client Partnership & Support
  • Build and maintain strong working relationships with clients and support their day-to-day needs.
  • Collaborate with clients on document setup, maintenance, and ongoing optimization.
  • Train clients on how to effectively utilize deliverables, reporting tools, and measurement outputs.
  • Respond to client inquiries through research and analysis that demonstrate a deep understanding of the client's business, measurement objectives, and market dynamics.
  • Partner with Engagement Managers to maximize the value clients receive from IQVIA products and services.
  • Advocate for client success while balancing operational requirements and delivery standards.


Data Analysis & Insight Development
  • Conduct strategic analysis and interpretation of paid media and measurement performance data.
  • Translate complex datasets into meaningful findings and initial client narratives.
  • Support the development of insights, recommendations, and storylines that help drive client decision-making.
  • Validate data accuracy and investigate anomalies to ensure insight integrity.
  • Contribute to presentations, reporting materials, and client discussions by providing data-driven perspectives and recommendations.
  • Maintain proficiency across IQVIA Digital Measurement tools, methodologies, and operational processes.


Team Development & Cross-Functional Collaboration
  • Mentor and train Account Coordinators on delivery processes, quality standards, and analytical best practices.
  • Collaborate effectively with Sales, Product, Delivery, Data Management, and other internal teams to ensure alignment on client goals and project execution.
  • Share knowledge, best practices, and lessons learned to improve team effectiveness.
  • Support onboarding, training, and process education for both clients and internal stakeholders as needed.


Qualifications
  • Experience with Paid Media such as Digital, TV, Audio, Search, Social, etc.
  • Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify actionable insights.
  • Experience managing quality control, data validation, and client deliverables.
  • Excellent communication skills with the ability to explain complex concepts clearly to clients and internal teams.
  • Ability to manage multiple priorities and projects in a fast-paced environment.
  • Strong attention to detail and commitment to delivery excellence.
  • Demonstrated ability to collaborate across teams and build productive working relationships.
  • Media agency background preferred
  • 1-4 years experience


The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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