5+ years of hands-on experience with Cisco Unified Communications Platforms and Cisco Voice Gateway Routers.
Cisco Certified Network Professional Collaboration (CCNP-Collaboration) or equivalent certification.
Qualified for Systems Administrator (451) - Intermediate or Network Operations Specialist (441) - Intermediate under DoD Cyber Workforce Framework.
Active U.S. Government Security Clearance or ability to meet access requirements for a Common Access Card.
U.S. citizenship required.
Responsibilities
Perform system administration for Cisco Unified Communications Manager (CUCM/UCM), including software evaluations and upgrades.
Maintain system configurations and monitor data files for integrity and availability.
Create, configure, and troubleshoot client endpoints within the UCM environment.
Administer integrated systems like Cisco Unity Connection for voicemail and Cisco Emergency Response for real-time phone location data.
Manage automated systems for scheduling and tracking conference calls, including maintaining call logs.
Benefits
Comprehensive system administration and operational support for a critical communications infrastructure.
Opportunity to work with advanced Cisco technologies and integrated voice applications.
Engagement in a mission-critical environment with a focus on data integrity and high availability.
Potential for professional growth through exposure to DoD and Air Force IT/cybersecurity standards.
Full Job Description
Job Type
Full-time
Description
We are seeking a highly skilled Call Manager Administrator to provide comprehensive system administration, operation, and maintenance of our enterprise Cisco Unified Communications ecosystem. In this role, you will manage backend voice infrastructure, client endpoints, voicemail systems, emergency response databases, and call recording integration to ensure high availability, data integrity, and mission-critical voice support.
Requirements
Key Responsibilities
Cisco UCM Administration: Perform system administration for Cisco Unified Communications Manager (CUCM/UCM), including evaluating and installing software releases, system upgrades, patches, and routine backups/recovery.
System Monitoring & Maintenance: Maintain system configurations, monitor data files, and perform regular system health checks to ensure data integrity and system availability.
Endpoint & Account Management: Create, configure, maintain, and troubleshoot physical and software-defined client endpoints within the UCM environment.
Integrated Voice Applications: Provide operational administration for integrated systems and applications, including:
Cisco Unity Connection (CUC): Provision voicemail accounts, reset user PINs, and perform account lifecycle management.
Cisco Emergency Response (CER): Maintain precise real-time phone location data (cubicle, user, telecommunications room) in the database with strict compliance standards.
Verint Recording System: Program and manage phones requiring call recording integration.
Conference Call Support: Administer automated systems used to schedule and track conference calls (e.g., Cisco TelePresence Management Suite), distribute self-help documentation, maintain call logs, and schedule sessions upon request.
Minimum Requirements
Experience: Minimum of 5 years of direct, hands-on experience with Cisco Unified Communications Platforms and Cisco Voice Gateway Routers.
Certification: Cisco Certified Network Professional Collaboration (CCNP-Collaboration) or equivalent active certification. (Note: Extensive direct experience on these platforms may be considered in place of formal credentials upon approval.)
DoD Cyber Workforce Framework (DCWF): Qualified for Systems Administrator (451) - Intermediate or Network Operations Specialist (441) - Intermediate.
Clearance & Verification: Active U.S. Government Security Clearance (or ability to meet background check and logical/physical access requirements for a Common Access Card). Must be a U.S. citizen.
Experience administering Cisco TelePresence Management Suite (TMS) or similar conference scheduling platforms.
Familiarity with Department of Defense (DoD) and Air Force IT/cybersecurity environments, STIG compliance, and IT service management ticketing tools (e.g., ServiceNow).
