Department: Innovation and Technology DepartmentSalary: $103,669.00 - $149,023.89 Commensurate with Experience
SUMMARY
Acts as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions.
Responsible for supervising the gathering, analyzing, and defining of end user business requirements and/or administration, maintenance, and support of departmental systems, allocating resources to meet identified needs, and approving project budgets and schedules. Additional responsibilities include contributing to project governance and formally supervising the work of lower levels in the career family.
Combines enterprise demand management with strong business analysis. Learns department services, processes, stakeholders, and technology environments quickly; makes operational decisions; gives clear direction to customers and delivery partners; and shifts effectively among intake, discovery, portfolio review, and emerging priorities. Helps leaders understand demand, capacity, risk, sequencing, and tradeoffs.
Major Duties & Responsibilities:
- Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
- Develop, operate, and continuously improve an enterprise demand management approach that connects departmental needs with I&T capabilities, governance, portfolio planning, and delivery pathways.
- Prepare and facilitate decision-ready portfolio, demand, and risk discussions. Frame issues as problem, impact, accountable owner, recommendation, and decision needed; track decisions, exceptions, owners, and follow-through.
- Strong business analysis skills, exhibiting ability to lead and mentor business analysts and business systems analysts, including eliciting and validating needs; defining business problems, current state, outcomes, scope, requirements, risks, and dependencies; and translating findings into options, recommendations, and decision-ready materials.
- Analyzes and designs systems by performing research on related technologies, coordinating design sessions, conducting meetings, assisting with design and development processes, and reviewing technologies for integration points.
- Ability to learn unfamiliar departments, services, processes, stakeholders, and technology environments quickly, then apply that understanding to practical intake, discovery, and routing decisions.
- Adaptability and organization to manage multiple requests and changing priorities, shift between detailed analysis and enterprise-level recommendations, and maintain reliable follow-through across concurrent work
- Ability to facilitate customer and cross-functional discussions, build effective relationships, resolve ambiguity, manage expectations, and communicate complex subjects in clear language to varied audiences.
- Performs related work as required.
Knowledge Skills & Abilities:
- System life cycle management and project management
- Principles and practices of business analysis and business process improvement
- Project management life cycle
- Review technical documents and templates and suggest revisions
- Plan for review of policies, procedures, and processes
- Clarify goals and objectives
- Accurately organize and maintain paper documents and electronic files
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Customer service
- Performing a variety of duties, often changing from one task to another of a different nature
- Organization and time management
- Meet schedules and deadlines of the work
- Understand and carry out oral and written directions
- Maintain the confidentiality of information and professional boundaries
- Communicate effectively, both orally and in writing
MINIMUM QUALIFICATIONS
- High school graduate or equivalent and seven (7) years relevant experience.
- OR
- 2 Year College Degree and five (5) years of related work experience
- OR
- Bachelor's Level Degree and three (3) year of related work experience
- OR
- Master's Level Degree and one (1) years of related work experience
- or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
