Business Systems Engineer Role Profile
Position Summary: The Business Systems Engineer is an exempt individual contributor role that owns the architecture, integration, and automation of the Co-op's core business systems: NetSuite, Shopify, Celigo and WMS; translating business needs into reliable technical solutions. This role leads major platform initiatives, directs the technical work of implementation partners, and documents and enables IT support staff. This role fosters a culture rooted in the Co-ops core values of Authentic, Welcoming, Supportive, and Achievers, and partners across the organization. This role reports to the VP of Finance.
Key Competencies for Success: Architecture, Systems Integration, Business Analysis, Project Management, Vendor Management, Data Governance and Compliance, Improving Business Processes, Fostering Communication, Collaborating with Others
Key Accountabilities & Achievements: Business Systems Architecture & Integration - Owns the architecture and design of business systems across NetSuite, Shopify, Celigo and WMS, defining where business logic and data ownership belong andensuring a reliable, single source of truth
Automation & Process Improvement - Builds, implements, and maintains automations and integrations that reduce manual work and improve efficiency.
Major Platform Initiative Leadership - Serves as the organization's lead technical resource for major platform initiatives, translating technical tradeoffs, costs, and risks into terms executive leadership can act on.
Technical Project Management - Applies project management discipline - scope, timeline, resources, and risk - across initiatives of varying complexity, directing the technical work of third-party vendors and implementation partners as needed to meet business requirements and architectural standards.
Documentation & Support Enablement - Documents system architecture, integration logic, and key technical decisions, and enables IT Ops and support staff to independently resolve Tier 1/2 issues, serving as the escalation point for issues beyond their scope.
Knowledge, Abilities & Experience for Success: - Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered
- 7+ years of progressive experience in systems engineering, business systems administration, or solutions architecture
- Demonstrated experience owning both architecture decisions and hands-on implementation
- Demonstrated track record leading complex, multi-stakeholder technical projects from scope through delivery
- Direct experience with at least one full-cycle ERP implementation or migration strongly preferred
- NetSuite (or comparable ERP) administration and configuration experience required
- Experience with iPaaS/integration platforms (Celigo, MuleSoft, Workato, Dell Boomi, or similar)
- Shopify or comparable e-commerce platform administration and API experience
- Real scripting/automation ability (SQL, Python, Power Automate, RPA tooling, or similar)
- Experience managing or directing third-party technical vendors and implementation partners
- Experience with project/task management tools (Asana or similar) strongly preferred
- Exposure to applying AI or automation tooling to business process improvement a plus
- Experience with educational content or learning management platforms (e.g., VitalSource) a plus
- Microsoft Suite with advanced Excel
Physical Demands: - Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
- Continuous sitting, standing, walking, using stairs, hearing, talking, bending, crouching, and working closely with others
- Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects
Work Environment: - Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
- Moderate noise (examples: business office with computers and printers, light traffic)
- Indoor and outdoor work environments
- Onsite, with flexibility for hybrid on occasion, hours of work are Monday through Friday, with occasional evenings and/or weekends during peak periods
Our company People Analyzer bar reflects a minimum of three '+' ratings and one '+/-' rating across our core values, alongside a 'Yes' on all three GWC (Get it, Want it, Capacity to do it) dimensions. Please see our career site to learn about our culture and values. Please note that this role profile is not intended to provide an exhaustive list of competencies, accountabilities, and achievements required of the team member in this role.
