Build and maintain functional expertise in SaaS applications, vendor platforms, and supporting technologies used across
business functions. Identify opportunities to improve productivity through automation and workflow enhancements.
Within approved business-managed platforms and established governance standards, develop, test, document, and
maintain fit-for-purpose automations and interim solutions. Coordinate with Technology on solutions involving
enterprise architecture, integrations, security, infrastructure, or broader technical ownership, and review vendor
documentation to recommend enhancements.
Business Backlog Support & Production Support Analysis (15%)
Support maintenance of the business backlog for assigned systems, ensuring items are well-documented and
appropriately sized. Investigate production support issues, analyze root cause, and recommend resolutions with
Technology and vendor teams. Develop reporting and basic SQL query analysis to monitor system performance.
QUALIFICATIONS
Education & Training
Bachelor's degree required, or an equivalent combination of education and relevant work experience. Concentration in business, information systems, or a related field preferred.
Licensure & Certification
IIBA business analysis certification (CCBA, CBAP, or equivalent) preferred, or willingness to obtain within a defined period post-hire.
Agile/Scrum certification (CSM, PSM, SAFe, or equivalent) preferred
Knowledge, Skill, and Ability
Knowledge of business analysis practices-including requirements elicitation, facilitation, and current-state/future-state process design-and skill in translating business needs into functional requirements, user stories, and acceptance criteria.
Ability to evaluate solution options, vendor capabilities, and system configurations; investigate production support issues and recommend resolutions in partnership with Technology and vendor teams.
Knowledge of Agile delivery methodologies, including backlog grooming, sprint ceremonies, and prioritization support, along with UAT coordination skills such as test case development, defect tracking, and business validation.
Basic proficiency in SQL or query development, with the ability to build reporting that supports system performance monitoring.
Proven experience in automation and workflow technologies, including UiPath and RPA concepts, with the ability to identify opportunities and develop, test, document, and maintain automations in approved business-managed platforms within established governance standards.
Ability to rapidly and independently learn new SaaS applications, vendor platforms, and business workflows, building practical expertise; leverages AI-enabled tools to increase efficiency.
Strong facilitation, stakeholder-engagement, and communication skills, with the ability to translate technical concepts for non-technical audiences and distinguish underlying business problems from requested solutions.
Demonstrated advanced Excel (e.g. Power Query, Power Pivot, nested and array formulas, and/or VBA macros), and comfort working with large, complex, or inconsistently structured data sets.
Proficiency with Microsoft 365 applications and collaboration tools.
Familiarity with Atlassian products (Jira, Confluence)
Experience
Minimum of three years of progressive experience in business systems analysis, business analysis, or related business technology roles.
Experience gathering and documenting business requirements, user stories, and acceptance criteria for system enhancements or implementations.
Experience supporting UAT planning, test execution, and production support analysis preferred.
Experience with automation or workflow technologies (e.g., UiPath, Power Automate, Power Query, Visual Basic) and SaaS platform configuration concepts preferred.
Experience in philanthropy or financial services preferred
