OverviewBusiness Systems Analyst IV serves as a senior business systems expert, leading complex analysis, solution design, enterprise application optimization, and cross-functional initiatives. This role works independently, serves as a subject matter expert, mentors junior analysts, and leads major implementations, upgrades, integrations, and continuous improvement efforts.
Key ResponsibilitiesSenior Business Analysis & Solution Design- Lead complex business and systems analysis across functions, business units, and global locations.
- Partner with business and IT leaders to define requirements, evaluate solutions, and deliver scalable, standardized processes and systems.
- Lead requirements, process mapping, solution design, testing, implementation, and support documentation.
Functional Leadership & Expertise- Serve as a senior subject matter expert for enterprise applications, business processes, integrations, and data.
- Lead solution design, process standardization, system improvements, testing, and go-live readiness.
- Identify opportunities to improve efficiency, reduce costs, strengthen controls, and enhance user adoption.
Project & Program Execution- Lead major projects and workstreams involving ERP, applications, integrations, reporting, data, upgrades, and process transformation.
- Coordinate cross-functional teams through design, development, testing, deployment, and stabilization.
- Support governance, prioritization, risk management, issue escalation, and stakeholder alignment.
Advanced Support & Continuous Improvement- Provide senior-level troubleshooting, root cause analysis, and issue resolution.
- Lead corrective actions and improvements that increase system reliability and user productivity.
- Guide UAT, defect resolution, data validation, documentation, and support readiness.
Mentoring & Leadership- Mentor and coach Business Systems Analyst II and III team members.
- Review work products and provide guidance to improve quality and business alignment.
- Serve as a functional or team lead for assigned initiatives, with or without direct people-management responsibility.
Experience• 7-10+ years of progressive experience in business systems analysis, enterprise applications, ERP, business process improvement, or related IT/business technology roles.
• Bachelor's degree in Information Systems, Management Information Systems, Business, Finance, Accounting, Computer Science, or related field.
• Experience with process mapping, solution design, testing, UAT, defect management, data migration, system configuration, change management, and production support.
• Proven ability to mentor analysts and guide teams through complex business systems analysis and delivery activities.
• ITIL Foundation, CBAP, PMI-PBA, ERP-specific certifications, or related credentials preferred depending on assigned system domain.
Knowledge, Skills, and Abilities• Strong analytical, problem-solving, facilitation, influencing, presentation, business-case development, and executive communication skills.
• Deep functional and technical understanding of enterprise applications such as Microsoft Dynamics AX, Dynamics 365 Finance & Operations, CRM, SAP, Oracle, JD Edwards, Salesforce, Teamcenter, reporting platforms, integrations, and related enterprise systems.
• Demonstrated ability to lead complex cross-functional initiatives and work independently on complex business and technical matters.
• Excellent interpersonal skills with the ability to develop relationships across various functions.
