4+ years of experience in a Business Systems Analyst or similar supports role
Hands-on experience with ERP systems such as SAP or QuickBooks
Proficiency in Power BI for data visualization and reporting
Minimum one year experience using Microsoft Power Automate
Working knowledge of Microsoft SQL
Familiarity with SharePoint and web design principles
Strong analytical skills for translating data into business insights
Exceptional organizational skills and attention to detail
Excellent communication and listening abilities
Track record of managing multiple priorities and collaborating across teams
Proactive and reliable team player
Bachelor's degree in Computer Science or related field preferred.
Responsibilities
Partner with stakeholders to understand workflows and identify improvement areas
Translate business needs into system and reporting requirements
Leverage data to generate actionable insights for decision-making
Document processes, user stories, and workflows for solution design
Provide daily application support for ERP and internal tools
Troubleshoot and resolve system issues to minimize disruption
Act as primary contact for ERP implementation projects
Coordinate project activities among stakeholders, IT teams, and vendors
Plan projects, timelines, and oversee testing and rollouts
Identify process streamlining opportunities to enhance system usage
Benefits
Hands-on application support experience
Involvement in ERP-related initiatives and projects
Opportunity to work closely with cross-functional teams
Development of analytical and leadership skills through project management
A keen focus on process improvement and governance
Full Job Description
Position Overview:
We're looking for a highly organized, technically curious Business Systems Analyst to join our Los Angeles team. This role sits at the intersection of business, systems, and data-supporting critical applications, leading ERP-related initiatives, and turning data into actionable insights that drive smarter business decisions.
You'll act as a key point of contact for the LA office, providing hands-on application support while also playing a central role in system implementations and improvements. This is a high-impact, cross-functional role ideal for someone who enjoys solving problems, working across teams, and bringing structure to complex initiatives.
Job Responsibilities:
Business Analysis & Strategic Insights
Partner with stakeholders to understand workflows, challenges, and opportunities for improvement
Translate business needs into clear system and reporting requirements
Use data to generate insights that support more informed, strategic decision-making
Document processes, user stories, and workflows to support solution design
Systems & Application Support
Provide day-to-day application support (not development) for ERP systems (e.g., SAP, QuickBooks), internal tools, and business applications
Troubleshoot and resolve system and user issues, ensuring minimal disruption
Support and maintain SharePoint sites and other internal or visitor-facing applications
Serve as the go-to IT support resource for the LA team
Project Delivery & ERP Implementation
Act as the main point of contact for system implementations, particularly ERP-related initiatives
Lead or support projects from an IT perspective, functioning similarly to a project manager
Coordinate across business stakeholders, IT teams, and external vendors
Support project planning, timelines, testing (UAT), and successful rollout
Bring structure, organization, and accountability to large-scale initiatives
Data, Reporting & Analytics
Build and maintain dashboards and reports using Power BI
Work with SQL tables and underlying data to extract, analyze, and present insights
Ensure data accuracy, consistency, and usability across systems
Translate data into meaningful insights for operational and executive decision-making
Process Improvement & Governance
Identify opportunities to streamline processes, reduce manual work, and improve system usage
Support intake, prioritization, and tracking of system enhancements
Maintain clear documentation for systems, processes, and configurations
Qualifications:
4+ years of experience in a Business Systems Analyst or similar hybrid systems/application support role
Hands-on experience supporting and/or implementing ERP systems (e.g., SAP, QuickBooks, or similar)
Strong experience with Power BI (dashboards, reporting, data visualization)
Minimum one year experience with Microsoft Power Automate
Working knowledge of Microsoft SQL
Exposure to large-scale system implementations or projects (project coordination or delivery)
Experience in application support
Familiarity with SharePoint and basic web/design concepts is an asset
Strong analytical skills with the ability to translate data into business insights
Highly organized with strong attention to detail
Excellent communication and listening skills; able to translate business needs into solutions
Proven ability to manage multiple priorities and work cross-functionally
Proactive, reliable, and solutions-oriented with a strong focus on team fit
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
