Job DescriptionThe Impact you will have in this role:As a Senior Associate Business Systems Analyst, you will help advance how the organization measures, governs, communicates, and acts on IT performance. You will support the IT Governance Committee by coordinating high-quality materials, documenting decisions, and tracking actions, while also supporting the IT Metrics Portal and strengthening IT governance metrics through automation and AI.
This role requires an analytical and detail-oriented professional who can translate business needs into clear requirements, coordinate across business and technology teams, and help ensure governance processes and reporting are accurate, effective, and aligned with leadership priorities.
Your Primary Responsibilities: - Gather and document business requirements, user stories, acceptance criteria, test cases, and process documentation for IT Metrics Portal and Power BI enhancements.
- Partner with business, data, and technology teams to prioritize and deliver improvements to portal functionality, usability, and reporting.
- Maintain clear documentation of enhancement priorities, requirements, decisions, testing results, and deliverables.
- Support the annual IT Governance Metrics Refresh and ongoing improvement of metric objectives, calculations, data sources, ownership, targets, and reporting requirements.
- Analyze metrics to identify trends, risks, data quality concerns, and improvement opportunities.
- Lead metric review sessions and working groups to define meaningful measures aligned with IT processes, risks, and outcomes.
- Research industry practices and emerging approaches to IT performance measurement.
- Identify and test opportunities to use automation and AI to improve metric collection, validation, analysis, and reporting, with appropriate controls and human oversight.
- Develop executive-ready presentations and communicate insights and recommendations to technical, non-technical, and senior leadership audiences.
- Coordinate IT Governance Committee agendas, materials, timelines, and presenter submissions.
- Track committee decisions and actions through completion and maintain accurate governance records.
- Support committee assessments, charter and policy reviews, control testing, audits, and regulatory requests.
- Manage work through JIRA and Agile practices, ensuring transparency, consistency, and timely delivery.
Qualifications: - Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - Analyze metrics and information to identify trends, data quality concerns, and improvement opportunities
- Translate business needs into clear requirements for reporting and portal enhancements
- Coordinate work across business, data, technology, and governance teams
- Communicate effectively with technical, non-technical, and senior leadership stakeholders
- Organize work, manage competing priorities, and follow through on commitments
- Maintain accurate documentation of requirements, decisions, actions, and governance outcomes
- Apply automation and AI solutions to improve reporting, analysis, and business processes
- Support IT governance, risk, audit, and regulatory activities
- Demonstrate strong judgment, attention to detail, and problem-solving skills
- Identify and advance opportunities for continuous improvement
- Coordinate committee agendas, presentations, timelines, and stakeholder submissions
- Translate complex IT topics into concise, meaningful information for executive audiences
- Facilitate discussions and working sessions to gather input, resolve open questions, and drive alignment
- Develop executive-ready presentations that communicate key insights, risks, and recommendations
- Partner with management and senior leaders to prepare decision-ready materials for it Governance Committee
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
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About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
