Job Summary:
The Business Systems Analyst (BSA) - Guidewire BillingCenter plays a key role in the implementation, configuration, and optimization of the Guidewire BillingCenter platform. The role involves partnering with business stakeholders across finance, billing, and IT to translate business requirements into system capabilities, ensuring that the BillingCenter module effectively supports end-to-end billing operations, including invoicing, payments, collections, commissions, disbursements, and integrations.
Key Responsibilities:
• Collaborate with finance, billing operations, underwriting, and IT teams to gather and define business and technical requirements related to billing workflows, payment plans, invoices, collections, and write-offs.
• Translate complex business requirements into clear functional specifications, including use cases, user stories, process flows, and acceptance criteria tailored to the Guidewire BillingCenter environment.
• Configure and support BillingCenter functionalities, including installment plans, billing instructions, commissions processing, write-offs, and delinquency workflows.
• Work with technical teams to support integrations between BillingCenter and other Guidewire modules, including PolicyCenter and ClaimCenter, as well as third-party systems such as payment gateways, banks, and accounting platforms.
• Define and maintain billing rules, approval workflows, batch jobs, and custom configurations in alignment with compliance and business requirements.
• Perform detailed gap analysis, identify improvement opportunities in existing processes, and recommend enhancements for automation and operational efficiency.
• Act as a liaison between stakeholders and development teams to ensure effective communication and timely delivery of system solutions.
• Support QA activities by validating test strategies and test cases, performing functional testing, and facilitating User Acceptance Testing (UAT).
• Provide post-implementation support, including root cause analysis, troubleshooting, issue resolution, and enhancement planning.
• Support BillingCenter version upgrades and new feature rollouts, ensuring appropriate change management, training, and adoption among business users.
Required Qualifications:
• 7-10 years of experience as a Business Systems Analyst, with a strong focus on Guidewire BillingCenter (Cloud or On-Premise).
• In-depth knowledge of Property and Casualty (P&C) insurance billing processes, including invoicing, disbursements, payments, refunds, commissions, and collections.
• Demonstrated experience configuring and supporting Guidewire BillingCenter in complex, integrated insurance environments.
• Proven ability to develop detailed business and functional requirements and lead requirements-gathering workshops.
• Strong stakeholder management skills and the ability to bridge communication between business and technical teams.
• Experience with Agile project delivery frameworks and tools such as JIRA, Azure DevOps, or similar platforms.
• Familiarity with batch processing, financial reconciliations, and general accounting concepts as applied to insurance billing.
• Bachelor's degree in Business, Information Technology, Finance, or a related field.
Preferred Qualifications:
• Guidewire BillingCenter Cloud Certification (Certified Specialist or Certified Ace).
• Experience leading end-to-end BillingCenter implementations or upgrades in mid-to-large-scale enterprises.
• Knowledge of regulatory compliance and audit requirements related to insurance billing and collections.
• Experience working in multi-module Guidewire environments involving PolicyCenter, ClaimCenter, and BillingCenter, with complex integration landscapes.
