Job DescriptionThe Contract Lifecycle Management (CLM) Business Analyst supports the full lifecycle of contract processes across Business Development, Legal, Contracts, Supply Chain, and Program teams. This role ensures that CLM platforms - such as Icertis Contract Intelligence (ICI) or similar enterprise CLM systems - are configured, optimized, and aligned to business requirements. The analyst plays a critical role in requirements definition, process mapping, data validation, system integration readiness, and operational sustainment of contract workflows.
Collaborates closely with product owners, contract managers, proposal teams, IT service owners, and system integrators to ensure the CLM platform supports compliant, efficient, and accurate contract operations.
Requirements & Process Analysis- Translate business needs into clear functional and technical requirements for CLM enhancements, workflows, and integrations.
- Facilitate discovery workshops, requirements review sessions, and contract workflow walkthroughs with the Business segments
- Document current-state and future-state workflows, including proposal management, contract formation, execution, change management, and closeout.
- Support process redesign aligned with CLM future-state capabilities
Platform Configuration & Enhancement Support- Assist in configuring CLM modules (templates, clauses, workflows, attributes, mandatory fields) under guidance from product owners and architects.
- Partner with IT and vendors for solution validation, UAT readiness, and deployment coordination.
- Support testing cycles including UAT planning, test script development, regression checks, and validation of mandatory fields and data integrity.
Data Quality, Governance & Reporting- Assist technical teams with data validation, environment synchronization, and testing of integration-driven workflows.
- Coordinate with data governance, program teams, and Contract Managers to validate contract metadata.
- Support audit, compliance, and export-controlled data requirements.
Stakeholder Partnership & Support- Serve as a primary liaison for contract managers, proposal teams, pricing leads, and legal stakeholders using the CLM platform.
- Provide guidance to end users on CLM functionality, contract workflows, templates, required fields, and system changes.
- Organize demos, training sessions, and POCs to familiarize users with updated features and new capabilities.
Operational Sustainment- Support issue triage, root cause analysis, and backlog grooming for CLM enhancements and defect resolution.
- Partner with IT Product Owners and Product Squads to maintain operational health and continuous improvement of CLM capabilities.
Required Skills and Education- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- 6-7 years of experience as a Business Analyst supporting enterprise applications, business process transformation initiatives, or digital modernization programs.
- Demonstrated experience gathering, documenting, and validating business, functional, and non-functional requirements.
- Strong experience facilitating stakeholder interviews, workshops, process mapping sessions, and requirements reviews.
- Experience analyzing and documenting current-state and future-state business processes and identifying opportunities for process improvement.
- Familiarity with Agile and Waterfall delivery methodologies, including backlog refinement, user story development, acceptance criteria creation, and UAT support.
- Experience developing business requirements documents (BRDs), process flows, use cases, user stories, and functional specifications.
- Strong analytical, problem-solving, and critical-thinking skills with the ability to translate complex business needs into actionable solutions.
- Excellent verbal, written, and presentation communication skills.
- US Citizenship required.
Preferred Skills and Education- Experience supporting Contract Lifecycle Management (CLM) solutions such as Icertis, Sirion, or similar platforms.
- Knowledge of contract management, proposal development, procurement, legal review, or government contracting business processes.
- Experience supporting large-scale system implementations, digital transformation programs, or enterprise process improvement initiatives.
- Understanding of system integrations, data governance principles, reporting requirements, and data quality management.
- Experience developing end-user training materials, facilitating training sessions, and supporting organizational change management efforts.
- Knowledge of compliance, audit, and regulatory requirements related to contract and business operations.
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