What Drives SuccessSeeking a senior IFS FSM leader to own the strategy, architecture, implementation, and support of the Field Service Management platform supporting NAS service operations. This role will drive business transformation initiatives, optimize service processes, and establish long-term FSM governance and roadmap.
Key Responsibilities- Ability to translate business needs into practical FSM solutions that improve service efficiency, technician productivity, and customer experience.
- Strong problem-solving skills and strategic thinking to address complex challenges.
- Excellent communication and stakeholder management skills, with the ability to engage end users, technical teams, and senior leadership.
- Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement.
- Commitment to mentoring team members, building internal expertise, and establishing consistent processes and solution governance.
What We Are Looking ForRequired Qualifications- 7+ years of Field Service Management experience.
- 5+ years of hands-on IFS FSM implementation, configuration, and solution design experience.
- Minimum of two end-to-end FSM implementations.
- Strong expertise in Scheduling, Dispatch, Preventive Maintenance, Service Contracts, Work Orders, Mobility, and Asset Management.
- Experience integrating FSM with other enterprise applications.
- Strong stakeholder management, leadership, and communication skills.
Preferred Qualifications- IFS Cloud Service Management experience.
- Experience in HVAC, manufacturing, distribution, or service operations.
- Experience with Azure DevOps, Agile delivery, and Power BI.
- Previous solution leadership or architecture experience.
What We OfferCompensation: This is a salaried exempt role. The starting salary range for this role and market is between
$126,000 - $164,850 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
