Bachelor's degree in Business, Business Process Management, Engineering, or equivalent experience.
3+ years in process engineering or workflow optimization.
Lean, Six Sigma Certification required.
Familiarity with insurance operations and core applications preferred.
Proficient with process mapping tools and workflow automation platforms.
Strong analytical and problem-solving skills, with excellent communication abilities.
Experience in data mining and executive-level analysis.
Responsibilities
Map current-state processes across various insurance operations.
Identify inefficiencies and compliance risks in workflows.
Develop future-state workflows using best practices and technology.
Recommend and implement process improvements using Lean and Six Sigma methodologies.
Collaborate with IT and business teams to optimize existing tools and integrate new ones.
Define KPIs and metrics to monitor process performance and conduct root cause analysis.
Facilitate process mapping sessions and align stakeholders for decision-making.
Benefits
Medical, dental, vision, short-term and long-term disability insurance, life insurance, health savings account, flexible spending account, and 401k plan available for employees and their families.
Some benefits provided at no cost, including Basic Life Insurance and AD&D, Short- and Long-term Disability coverage, and Employee Assistance Plan.
Accrual of 0.0846 hours of Paid Time Off (PTO) per paid hour, totaling up to 22 days a year, plus 10 paid holidays.
Full Job Description
CopperPoint has a very exciting opportunity for a Business Process Engineer. In this role, you will be responsible for analyzing, designing, and optimizing workflows across CopperPoint's insurance operations to improve efficiency, reduce costs, and enhance the overall customer experience. This position will focus on identifying process bottlenecks, evaluating and implementing automation opportunities where appropriate, and ensuring processes align with regulatory standards while driving continuous improvement initiatives across the organization.
Job Responsibilities
Workflow Analysis & Design:
Map current-state processes across underwriting, claims, operations and policy administration for all journeys and workstreams.
Identify inefficiencies, redundancies, and compliance risks.
Establish ground rules for why something should or shouldn't be automated with a learning mechanism for continuous improvement.
Develop future-state workflows leveraging best practices and technology in partnership with applicable Product Owners and Application Engineers.
Establish a capability and technology solution roadmap to reach target state for all significant processes.
Optimization & Automation:
Recommend and implement process improvements using Lean, Six Sigma, and other methodologies.
Collaborate with IT and business teams to understand and utilize existing tools and/or integrate new tools where applicable.
Performance Measurement:
Develop baseline process performance metrics
Define KPIs and metrics to monitor process performance.
Conduct root cause analysis and implement corrective actions when process performance is not within standard.
Stakeholder Collaboration:
Facilitate process mapping sessions with underwriting, claims, operations and other key stakeholders
Align stakeholders for decision making as it applies to process alignment.
Compliance & Risk Management:
Establish Process Control Framework to ensure effective risk identification and mitigation in compliance with defined standards
Ensure all process changes adhere to insurance regulatory requirements and internal policies.
Qualifications/Competencies
Bachelor's degree in Business, Business Process Management, Engineering or equivalent work experience.
3+ years of experience in process engineering or workflow optimization,
Lean, Six Sigma Certification required.
Familiarity with insurance operations (underwriting, claims, policy servicing) and core applications (e.g., Guidewire, Duck Creek, or similar) preferred.
Proficient with process mapping tools (Visio, Lucidchart, Smartsheet, etc.) and workflow automation platforms.
Proficient with Microsoft Office Product (Excel, Word, PowerPoint, Viso, etc. ), and business intelligence software tools such as SQL, Tableau, PowerBI, etc.
Excellent analytical and problem-solving skills, verbal and written communication.
Experience with mining data and putting together meaningful analysis in executive level summary format.
Preferred Skills
Lean Six Sigma Green Belt or higher preferred.
Insurance experience preferably within Property and Casualty.
Certifications such as CPCU, ARM, or AIC are a plus.
Project management certification (PMP or Agile) is a plus.
Strong understanding of insurance operations and regulatory environment.
Ability to translate complex processes into actionable insights.
Excellent facilitation and stakeholder engagement skills.
Benefits
Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee's annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.
Salary Range
$90,000.00 - $125,000.00 annually
Compensation may vary depending on skills, experience, education, and geographical location.
In addition to base salary, compensation may include an annual discretionary bonus.
