CFS Brands is seeking an experienced Business Process Automation Analyst/Developer to identify, evaluate, and deliver process optimization and automation opportunities across the organization. This role combines business analysis, process improvement, solution design, hands-on automation development, data analysis, and production support to deliver scalable solutions that improve efficiency, accuracy, controls, and the employee experience.
The ideal candidate is equally comfortable facilitating discovery sessions with business stakeholders, documenting business and technical requirements, redesigning processes, and developing automation solutions using workflow, robotic process automation, database, reporting, and related technologies.
This is a hands-on role that will personally design, configure, develop, test, deploy, monitor, and support automation solutions. The successful candidate will work directly with business stakeholders and technical teams throughout the complete solution lifecycle-from opportunity identification and process discovery through implementation, adoption, measurement, and ongoing support.
Essential Duties and ResponsibilitiesBusiness Analysis and Process Improvement- Partner with business stakeholders, process owners, and technical subject matter experts to identify process improvement and automation opportunities across the organization.
- Facilitate process discovery, requirements-gathering, and solution-design sessions involving multiple teams or functional areas.
- Analyze complex business processes and challenge existing practices to identify opportunities for simplification, standardization, improved controls, and automation.
- Document current-state and future-state processes, business requirements, functional requirements, workflow diagrams, decision logic, exception paths, and user acceptance criteria.
- Recommend process improvements before automation to avoid automating unnecessary, unstable, or inefficient activities.
- Assess and prioritize automation opportunities based on business value, process stability, transaction volume, complexity, risk, implementation effort, and expected return on investment.
- Translate business requirements into practical, maintainable technical solutions.
Solution Design and Automation Development- Design, develop, test, deploy, and maintain workflow and robotic process automation solutions using Nintex Workflow and Nintex RPA.
- Develop workflows, forms, bots, business rules, data transformations, notifications, approvals, exception handling, and reporting capabilities.
- Design automation architecture and logic that address business requirements, security needs, system limitations, operational risks, and supportability.
- Integrate automation solutions with the company's IBM i-based ERP, SQL Server, Snowflake, SharePoint, Microsoft 365, and other enterprise applications.
- Use SQL to retrieve, validate, analyze, reconcile, and transform enterprise data used by automation and reporting solutions.
- Develop reusable workflows, automation components, templates, and common design patterns to improve delivery speed, consistency, scalability, and maintainability.
- Evaluate opportunities to use APIs, database integrations, native application connections, and workflow capabilities instead of relying exclusively on user-interface automation.
- Create Power BI dashboards and operational reports that provide actionable business insights and measure automation performance and outcomes.
Testing, Deployment, and Support- Develop test plans, test cases, test data, and expected results for automation solutions.
- Coordinate and support system testing, user acceptance testing, implementation, and post-production validation.
- Troubleshoot automation failures, data issues, integration errors, and performance problems.
- Design appropriate exception handling, notifications, logging, audit trails, and recovery procedures.
- Monitor production automations and implement corrections and continuous improvements.
- Develop and maintain solution documentation, operating procedures, support instructions, and business continuity plans.
- Follow established security, access, credential-management, change-management, deployment, and documentation standards.
- Participate in solution reviews and ensure that automations are supportable, controlled, and appropriate for production use.
Project and Stakeholder Management- Manage assigned automation initiatives from discovery through implementation and ongoing support.
- Develop and maintain project plans, timelines, scope, risks, issues, dependencies, decisions, and status updates.
- Communicate effectively with business stakeholders, technical teams, and management regarding requirements, priorities, progress, risks, and outcomes.
- Manage changes to requirements and project scope using appropriate governance and approval processes.
- Support user training, communications, adoption, and change-management activities.
- Measure and communicate solution results, including time saved, error reduction, process-cycle-time improvement, adoption, reliability, and other business benefits.
Required Qualifications- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant professional experience.
- Five or more years of experience in business analysis, process analysis, process improvement, solution delivery, or related disciplines.
- Three or more years of hands-on experience developing workflow automation, robotic process automation, or comparable business process automation solutions.
- Experience designing, developing, testing, deploying, and supporting production automation solutions.
- Strong SQL development, data analysis, and data-validation skills.
- Experience working with relational databases and enterprise data sources.
- Experience analyzing complex business processes and translating business needs into functional and technical requirements.
- Experience documenting process maps, business rules, workflow diagrams, functional requirements, test cases, and user acceptance criteria.
- Demonstrated ability to facilitate discovery and requirements sessions with stakeholders from multiple business functions.
- Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
- Ability to manage multiple assignments, priorities, and stakeholders with limited supervision.
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
- Demonstrated ability to influence stakeholders toward process standardization, automation, controls, and continuous improvement.
Preferred Qualifications- Hands-on experience with Nintex Workflow, formerly Nintex Workflow Cloud, and Nintex RPA.
- Experience with Microsoft SQL Server and Snowflake.
- Experience creating semantic models, dashboards, reports, and visualizations using Microsoft Power BI.
- Experience working with an IBM i ERP environment, formerly known as AS/400 or iSeries.
- Experience integrating automation solutions with SharePoint and Microsoft 365.
Technology Environment- Nintex Workflow, formerly Nintex Workflow Cloud
- Nintex RPA
- Microsoft SQL Server
- Snowflake
- Microsoft Power BI
- IBM iSeries ERP applications
- Microsoft SharePoint
- Microsoft Excel
- Microsoft 365 applications
Measures of SuccessSuccess in this role will be demonstrated by the ability to:- Identify and prioritize automation opportunities that deliver measurable business value.
- Improve and standardize processes before applying automation.
- Deliver reliable, secure, scalable, and maintainable automation solutions.
- Reduce manual effort, processing time, errors, and operational risk.
- Establish effective documentation, testing, deployment, and support practices.
- Build strong partnerships with business stakeholders and technical teams.
- Increase adoption of automation and continuous-improvement practices across the organization.
- Maintain the reliability and performance of existing production automations.
