DescriptionMarkon is seeking an experienced Business Process Improvement Analyst to support an Intelligence Community customer. This role will focus on analyzing, improving, and documenting business processes to enhance operational efficiency and support organizational objectives. The position will work closely with stakeholders and the Business Intelligence team to identify opportunities for process improvement, automation, and improved use of enterprise systems, including ServiceNow and financial accounting applications.
Responsibilities
- Identify opportunities to improve business processes, streamline workflows, and enhance operational efficiency.
- Analyze existing Business Intelligence processes to identify inefficiencies, recommend improvements, and identify opportunities for automation.
- Collaborate with stakeholders across the organization to gather requirements, understand business needs, and ensure process improvements align with operational objectives.
- Evaluate and improve business processes involving data visualization tools, ServiceNow, and financial accounting systems supporting business operations.
- Continuously monitor and assess business processes to ensure effectiveness, efficiency, and opportunities for further improvement.
- Maintain accurate and up-to-date documentation of business processes, including process maps, procedures, and policies.
- Develop recommendations for process improvements and coordinate with technical teams and stakeholders to support implementation.
- Establish process metrics and reporting mechanisms to measure performance and track improvement initiatives.
- Support change management efforts by communicating process updates and providing guidance to stakeholders.
Qualifications
- Active TS/SCI W/ Polygraph
Bachelor’s degree in Business Administration, Business Management, Information Systems, Finance, or a related field.
5+ years of relevant experience in business process improvement, business analysis, or business operations.
Experience analyzing existing workflows, identifying inefficiencies, and implementing process improvements.
Experience working with Business Intelligence tools, data visualization platforms, ServiceNow, or financial accounting systems.
Ability to gather, analyze, and document business requirements while collaborating with cross-functional stakeholders.
Experience developing and maintaining business process documentation, procedures, policies, and
process maps.
Strong analytical, problem-solving, organizational, and communication skills.
Ability to manage multiple priorities and work collaboratively with technical and business teams.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to manage multiple priorities and work collaboratively with technical and business teams.
Desired Qualifications
- Experience supporting Department of Defense or Intelligence Community business operations.
- Experience identifying and implementing process automation opportunities.
- Familiarity with Microsoft Visio, Power BI, Tableau, or similar process mapping and reporting tools.
- Experience supporting ServiceNow process improvements and enterprise system integration.
- Knowledge of process governance, performance metrics, and continuous improvement methodologies.
- Experience supporting change management and business process transformation initiatives.
Salary RangeUSD $175,000.00 - USD $200,000.00 /Yr.The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
