Job Title
Business Performance Specialist
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
12
Type of Position
a Replacement
Start Date
Immediately
Salary
Per hour
Salary Grade
$47.68 - $51.82
Department
York Region -> Community & Health Services -> Housing&Homelessness Services
Location
HHS Newmarket 17150 Yonge St - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA
ABOUT THE ROLE This position is responsible for providing a full range of activities which support Branch continuous improvement, operational effectiveness and efficiency, including designing and documenting processes; tracking and analyzing trends and issues; supporting branch functions through workflow analysis and business process mapping; identifying key metrics and performance indicators and assisting stakeholders in determining how processes should be measured; identifying options and consulting with key stakeholders to recommend appropriate solutions based on data and research; making recommendations to drive improvements; and supporting implementation of improvement efforts. The position also conducts research and participates in activities related to the negotiation, finalization, reconciliation, and reporting requirements of various inter-municipal agreements, and makes recommendations as required. Provides advice to staff as the continuous improvement specialist.
WHAT YOU'LL BE DOING - Recommends and assists in implementing future program and operational needs required to enhance Branch productivity.
- Works directly with Branch staff to understand program/operational concept, objectives and approach to service delivery.
- Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking.
- Supports the branch and department functions with workflow analysis and business process mapping.
- Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured.
- Work with Branch staff to articulate business needs and requirements for improvement implementations.
- Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.
- Develops strong working relationships with key staff members in the assigned functional areas.
- Researches business process improvement trends and practices.
- Conducts research and participates in activities related to the negotiation, finalization, reconciliation and reporting requirements related to various inter-municipal agreements, and makes recommendations as required.
- Participates on committees, work groups, task forces and special projects, as assigned.
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR - Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience.
- Minimum three (3) years' experience in research, business planning, business analysis, process mapping, workflow and process redesign.
- Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness.
- Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs.
- Demonstrated knowledge and skills in project management, presentation and problem solving.
- Demonstrated ability in the Region's core competencies.
- Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Demonstrated organizational, conceptual, analytical/evaluative, presentation and report-writing skills.
- Ability to participate in and co-ordinate cross-functional, multi-disciplinary teams producing innovative process designs using Continuous Improvement methodologies.
- Ability to aid in the design, configuration and implementation of business transaction processes.
- Ability to work on multiple projects with overlapping deadlines.
- Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
Operational Hours
Close Date
October 14, 2026
# of Hires Needed
1
Union
CUPE Local 4900
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling [redacted] ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
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Benefits and Perks.
