Business Operations & Strategy Manager

The Opportunity

Join the team that acts as the strategic engine for Hinge Health. In this role, you won't just analyze data; you will shape the future of musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK (including: pelvic health, gastrointestinal - GI and migraine care), by driving the company's most critical cross-functional initiatives. You will bridge the gap between high-level strategy and operational execution-transforming abstract ideas into scalable solutions that directly impact our 20+ million members. If you are a strategic operator who thrives on solving complex problems and navigating ambiguity to build the future of healthcare, this is the role for you.

Example project areas include:

• New revenue / product strategies (e.g., business case modeling, market / competitor landscaping)
• Piloting and taking new products to market (e.g., 0 to 1 product developing, scaling new product to full roll-out)
• Business outcome management
• Scaling and transforming operations

What You'll Accomplish

• In your first 3 months: You will dive deep into our business performance metrics and current strategic initiatives. You will build trust with key stakeholders across Product, Commercial, and Clinical teams, and take ownership of a key workstream within an ongoing strategic project (e.g., a new market pilot or operational audit).
• In your first 6 months: You will drive execution on major cross-functional initiatives, such as piloting a new product or scaling a new revenue strategy. You will establish robust dashboards to manage business performance KPIs and proactively identify areas for operational improvement.
• In your first 12 months: You will own the strategy and operational roadmap for a significant business area. You will be a trusted advisor to leadership, delivering data-driven insights that inform our annual planning and long-term strategic direction.

Who You Are

• A Systems Thinker: You don't just solve immediate problems; you build robust models and frameworks to prevent them from recurring. You can break down complex, ambiguous challenges into logical, actionable parts.
• A "Learn-it-all": You bring a strong analytical mindset to every challenge. Whether it's conducting market research or modeling business cases, you relentlessly seek the truth in data to drive decision-making.
• A Resilient Operator: You thrive in fast-paced environments. You can manage multiple time-sensitive projects simultaneously-from discovery to execution-without losing sight of success criteria or timelines.
• A Change Agent: You know that strategy is nothing without execution. You influence stakeholders effectively to drive change management and ensure alignment across diverse teams.

Basic Qualifications

• 4+ years of experience in business strategy, consulting, finance, Chief of Staff, or a related role.
• Experience building business cases and operational models, including evaluating assumptions, scenarios, and trade-offs.
• Experience leading cross-functional initiatives from problem framing through execution, coordinating stakeholders, decisions, timelines, and risks.
• Experience defining or tracking business performance metrics and using results to recommend actions.
• Excellent modeling skills and ability to communicate analysis and recommendations clearly in writing.

Preferred Qualifications

• 5+ years of Consulting, Chief of Staff, Investment Banking, or prior BizOps experience.
• MBA or MPH.
• Healthcare industry experience.

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.