The Business Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.
Responsibilities- Develops and monitors key performance metrics to measure staff performance and operations functions
- Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
- Participates in quality improvement projects and leads efforts in continuous improvement
- Assigns and monitors staff caseloads and accounts distribution
- Evaluates program effectiveness through prepared reports and presents to leadership on the same
- Monitors and measures compliance standards
- Develops staff through internal and external resources and on-the-job training
- Builds and maintains relationships with State agencies as a key liaison
- Resolves escalated customer complaints
- Communicates goals, expectations, and results with internal and external stakeholders as appropriate
Qualifications- Bachelor's Degree required. Bachelor's in business management or business administration preferred.
- At least three (3) years of progressively responsible people management experience
- Experience building highly effective teams
As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission:
"To help people live a life of their choosing regardless of age or ability."
