Business Operations Manager-PNW

QUALIFICATIONS:

• 7+ years in sales operations, revenue operations, business/financial operations, or FP&A, ideally within an IT solutions provider, VAR, technology distributor, OEM, or another complex B2B technology sales organization
• Deep, hands-on Salesforce experience (administrator-level fluency strongly preferred, not just end-user proficiency)
• Demonstrated experience building and administering sales compensation plans
• Strong financial acumen: margin analysis, gross profit, P&L literacy, and expense management
• Advanced Excel and BI-tool skills (Power BI, Tableau, or similar)
• Proven ability to manage multiple stakeholders and shifting priorities across a large, matrixed organization
• A track record of holding senior stakeholders accountable and driving outcomes without relying on direct authority
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• Willingness to travel regularly to account teams, customer sites, and company events

Preferred Qualifications:

• Experience at an IT solutions provider, VAR, systems integrator, or technology distributor
• Familiarity with Smartsheet, Lucid, Mural, or similar account-planning and collaboration tools
• Prior experience supporting multiple P&Ls or a matrixed regional sales organization
• Background as a Chief of Staff, Deal Desk lead, or Sales Finance business partner

Core Competencies:

• Assertive & Accountable: Comfortable delivering hard truths to RSMs and AVPs; holds the line on standards and deadlines.
• Financially Rigorous: Fluent in the language of margin, gross profit, and P&L.
• Operationally Disciplined: Builds and enforces process; does not let details slip.
• Dynamic & Adaptable: Manages competing priorities across up to 10 account teams and 3 P&Ls.
• Executive Presence: Credible in front of senior WWT leaders and customer executives.
• Field-Savvy: Understands the sales motion well enough to be a trusted partner, not just an auditor.

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $120,000 to $140,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

As a Business Operations Manager you will serve as the financial and operational right hand to an Area Vice President and the Regional Sales Managers (RSMs) who report to them. Our RSMs are strong strategic operators who spend the bulk of their time in the field with customers, and this role exists to own the tactical, data-driven, financial, and operational work that keeps the business healthy while they do that. You'll partner closely with Strategy & Planning and other functional teams to translate established programs, frameworks, and priorities into consistent regional execution, while maintaining primary accountability to the Area Vice President for regional priorities and outcomes.

What will you be doing?

The Business Operations Manager will collaborate across stakeholder groups to achieve region-specific outcomes in areas including forecast accuracy, margin and pricing strategy, executive engagement, compensation planning, gross profit performance, and expense management. The role supports 2 Regional Sales Managers initially, scaling to up to 10 account teams, and supports up to 3 P&Ls as the role and program mature.

RESPONSIBILITIES:

• Salesforce Hygiene & Forecast Accuracy: Own the weekly forecast and pipeline-inspection cadence across all supported account teams. Enforce CRM data-entry standards and opportunity hygiene, and hold account managers and RSMs accountable to commit/best-case discipline and forecast variance targets.
• Margin Analysis & Margin Improvement Strategy: Run recurring deal-level and portfolio margin analysis to flag erosion and at-risk accounts. Build and track margin-improvement action plans with account teams, partnering with Pricing, Delivery, and Finance to close leakage.
• Pricing Strategy: Advise account teams on deal structuring, discount governance, and competitive positioning. Manage deal-desk escalations and ensure pricing protects margin without slowing deal velocity.
• Executive Engagement & WWT Event Invitations: Integrate into established frameworks such as Executive Engagement as a Service and Marketing events to support sales area logistics. Manage the executive engagement calendar (EBCs, CABs, and WWT events), ensuring the right customer and WWT executives are identified, invited, and tracked. Measure executive coverage across top accounts.
• Compensation Planning: Partner with Sales Compensation, HR, and Finance to design, model, and administer territory and individual comp plans. Own plan documentation, exception approvals, and quarterly true-ups, and ensure incentives stay aligned to account, margin, and growth priorities.
• GP per Head Performance: Track and report gross-profit-per-head by P&L and territory. Identify underperformance and partner with RSMs on remediation and capacity planning.
• GP 12 SC Performance: Track, analyze, and report gross profit to SC performance across P&Ls, partnering with Regional Finance and the AVP on trends, targets, and corrective actions.
• Expense Management: Own budget tracking and expense governance for supported P&Ls. Review and approve or challenge account team spend against policy and ROI, and report variances with a plan to correct them.