Business Operations Lead

Blacksmith Software Inc

$120K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in operations, consulting, or a startup environment.
  • Proven ability to navigate ambiguity and solve undefined problems.
  • Experience in automating processes and leveraging AI tools.
  • Strong attention to detail in managing tasks and workflows.
  • Exceptional communication skills for team collaboration and support.

Responsibilities

  • Own and streamline core operational processes for efficiency.
  • Facilitate onboarding, vendor management, and payment workflows.
  • Anticipate the needs of founders to enhance their effectiveness.
  • Proactively identify and remove obstacles hindering progress.
  • Utilize automation to enhance operational tasks and reporting.

Benefits

  • Competitive base salary plus equity options.
  • Comprehensive Medical, Vision, and Dental insurance.
  • 401K matching contributions.
  • Unlimited Paid Time Off (PTO).
  • Annual team-building offsite activities.
  • Early-exercise stock options available.
  • Fully paid parental leave for 12 weeks.
Full Job Description

You are a good fit if you
  • Are sharp, resourceful, and thrive in ambiguity. You can quickly pick things up, make sense of messy or undefined problems, and just figure it out.
  • Care deeply about making the founders more effective. You operate like a force multiplier by anticipating needs, unblocking bottlenecks, and proactively driving leverage.
  • Can own and run core operational processes that keep the company moving, from paying bills to onboarding employees to managing vendors.
  • Are detail-oriented and sweat the small stuff like calendars, docs, follow-ups, and processes all run better with you involved.
  • Love automating anything that can be automated, proactively use AI tools to figure things out, and are highly resourceful when you don't know the answer yet.
  • Have prior experience in startups, consulting, operations, or other fast-paced environments where ambiguity is the norm.
  • Want to be part of a small team where your work has real impact, and where success in this role can evolve into leading a critical part of the company over time.
  • Enjoy working in person 5 days a week in SF.

Compensation and benefits
  • Competitive base + equity.
  • Medical, Vision, and Dental insurance.
  • 401K match.
  • Unlimited PTO.
  • Annual offsite.
  • Early-exercise stock options
  • 12 weeks fully paid parental leave (US)

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