Zip Co

Business Operations Manager

Zip Co • $153K — $189K *
San Francisco, CA 94112In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.
  • 4-year undergraduate degree in a quantitative or analytical field.
  • Proven ability to independently solve complex problems under ambiguity.
  • Strong analytical skills, with experience in working with complex business data.
  • Excellent communication skills for influencing stakeholders across various levels and functions.
  • Demonstrated experience creating and operationalizing new processes or systems.

Responsibilities

  • Lead strategic initiatives, translating vague goals into actionable plans.
  • Own projects end-to-end, from scoping to execution.
  • Collaborate with Sales, Marketing, Customer, Product, and G&A for operational improvements.
  • Build scalable processes and enhance existing workflows for efficiency.
  • Analyze business performance and synthesize insights for leadership decisions.
  • Define success metrics and hold teams accountable for key projects.

Benefits

  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan
Full Job Description
Your Role

As a Business Operations Manager/Senior Manager, you'll be part of a small, high-leverage team responsible for tackling Zip's most important business challenges. You'll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.

You Will
  • Lead "zero-to-one" strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
  • Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
  • Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.
  • Build scalable processes and systems from "one-to-ten" and improve existing workflows for efficiency and growth.
  • Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
  • Define success metrics, track performance, and ensure accountability across key initiatives.


Qualifications
  • 6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.
  • 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)
  • Proven ability to independently problem-solve and drive complex projects under ambiguity
  • Strong analytical skills, including experience working with complex business data
  • Excellent communication and stakeholder management skills; able to influence across levels and functions
  • Demonstrated ability to create and operationalize new processes, systems, or programs.
Preferred Qualifications
  • Based in SF or willing to relocate; hybrid role.
  • Experience at a high-growth B2B SaaS company.
  • Familiarity with internal AI tooling such as Claude Cowork
  • Prior exposure to both Product and GTM organizations.
  • MBA or advanced degree a plus but not required.


The salary range for this role is $153,000-$189,000 OTE. Final compensation is determined based on job-related factors including experience, skills, and location.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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