3-4 years of experience in consulting, banking, private equity, or startups
Strong analytical skills with competence in data analysis and financial modeling
Demonstrated ability to excel in ambiguous, high-pressure situations
Exceptional written and verbal communication skills
Capability to simplify complex problems and implement structured solutions
Familiarity with AI tools, including Factory, to enhance operational efficiency
Experience collaborating with technical teams effectively
Responsibilities
Design and implement scalable processes across go-to-market, customer success, finance, and core operations
Create persuasive materials for strategic presentations and external collaborations
Build and manage financial models and key business metrics for strategic insights
Develop customer success playbooks that promote user adoption and engagement
Lead cross-functional projects involving customer success, partnerships, and community initiatives
Construct dashboards and reporting systems to facilitate data-driven decision making
Collaborate with leadership and technical teams to ensure operational excellence during scaling
Benefits
Dynamic work environment poised for growth
Engagement in cross-functional projects influencing business strategy
Opportunity to work directly with leadership teams
Potential for exposure to cutting-edge AI technologies
Career advancement in a fast-paced, innovative industry
Full Job Description
About the Role
We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory's next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You'll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you'll be central to shaping our trajectory.
What you will do and achieve
Design and implement scalable processes across GTM, customer success, finance and core operations.
Create compelling materials for strategic presentations and external partnerships.
Build and own financial models and business metrics to inform strategic decisions.
Develop customer success playbooks that drive adoption, activation, and measurable value.
Lead cross-functional projects across customer success, partnerships, community-building, and more.
Build dashboards and reporting systems to drive data-informed decisions across the business.
Partner closely with leadership and technical teams to ensure operational excellence as we scale.
Qualifications
3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.
Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.
Proven track record of thriving in ambiguous environments and driving results under pressure.
Outstanding written and verbal communication.
Ability to break down complex problems and execute structured solutions.
Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.
Experience collaborating closely with technical teams and products.
Nice to have
Experience in AI/ML or enterprise software companies.
Background in B2B SaaS operations.
Technical background or basic coding abilities.
Proven record of scaling operations at early-stage startups.
