Business Office Director
Job DescriptionSchedule: Monday-Friday
Salary Range: $80,000-$85,000 annually
Job Summary: The Business Office Director (BOD) provides strategic leadership and oversight of the Community's accounting and human resources operations, ensuring financial accuracy, HR and regulatory compliance, service excellence, and continuous process improvement. The BOD leads the broader front desk/concierge function and partners with the Executive Director and Corporate teams to achieve community metrics, in alignment with MBK principles and core values.
Supervisory Responsibilities:Interview, hire, train, set performance goals and timelines, monitor performance, and provide coaching for the front desk, concierge team members.
Duties & Responsibilities:- Manage the administration of the community accounting functions including but not limited to accounts receivable, collections, accounts payable, and management reports.
- Oversee resident billing, collections, and vendor payments to ensure timely process and accuracy and maintain resident files.
- Partner with Corporate to facilitate seamless resident billing and payment updates.
- Manage the talent acquisition processes, including posting job openings, coordinating interviews, generating offer letters, and administering background checks, reference checks, employee physicals, and skills surveys.
- Partner with the Regional Talent Acquisition Partner on hiring best practices, sourcing, and review of recruitment metrics.
- Perform Human Resource administration, including assisting with leaves of absence and workers' compensation cases, and maintaining employee files.
- Partner with Department Heads to ensure required new employee paperwork, training and orientation are completed.
- Perform payroll function duties, including generating management payroll reports, confirming hours worked, timely transmitting payroll information, and tracking and reporting labor discrepancies to leadership.
- Manage employee benefit programs, including employee communication about plan details and eligibility requirements, and ensuring timely plan enrollments.
- Manage, plan, develop, organize, schedule, evaluate and direct the front desk department, in accordance with all community policies and procedures.
- Partner with Executive Director, Department Heads and Corporate Office on any community legal issues including but not limited to subpoenas, unemployment, labor, and disability claims.
- Manage long-term care insurance coordination and maintain contracts with third parties to ensure compliance, accuracy, and seamless operations.
- Ensure full compliance for licensing by maintaining the staff roster, as required by the state, and the OSHA binder to ensure that all worker compensation claims are managed in accordance with community policy.
- Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
- Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
- Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values.
- Perform other duties or special projects as assigned and requested by the Executive Director.
Education Requirements: - Bachelor's degree in Accounting, Business Administration, Human Resources, Healthcare Administration, or related field, preferred.
- High school diploma or GED, required.
Experience Requirements (in years):- 3+ years of prior supervisory or leadership experience in a similar work environment or industry, required.
- 3+ years of fundamental accounting experience/knowledge, preferred.
- 3+ years of fundamental human resources experience/knowledge, preferred.
- 2+ years of fundamental recruitment or talent acquisition experience strongly preferred.
Required Competencies/Licenses/Certifications:- Strong working knowledge of HR, payroll, and accounting requirements and protocols.
- Must complete required background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
- Demonstrated proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment
- Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining information to a wide audience with varying levels of understanding.
- Must have the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations.
- Must possess the ability to be extremely discreet and able to maintain confidential data and information.
- Must be ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
- Must present a positive and professional image.
Physical Demands & Work Environment:- Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling, and repetitive motion.
- Ability to sit and work at a computer for long periods of time.
- Must be able to move intermittently throughout the workday, in the community, and between neighborhoods.
- Ability to lift/carry up to 50 pounds and push up to 250 pounds, as necessary.
- Ability to assist in the physical movement of residents during routine transfers or in emergency situations.
