Location: Albuquerque, New Mexico
Title: Business Management Professional / Technical Qualification Program (TQP) Coordinator
Schedule (FT/PT): Regular Full Time
Travel Required: No
Government Clearance: Must be able to obtain and maintain a DOE Q clearance.
POSITION PURPOSE: The Business Management Professional / Technical Qualification Program (TQP) Coordinator serves as a key resource within NA-121.3, providing leadership in business process management, organizational effectiveness, and administration of the Defense Programs Technical Qualification Program (TQP). This position is responsible for evaluating and improving business operations, supporting the monitoring of the Nuclear Security Enterprise (NSE) Workforce Qualification Management System (WQMS), and ensuring the effective implementation and continuous improvement of technical qualification programs.
The role serves as both an operational strategist and program coordinator, analyzing complex business processes, developing performance metrics, and implementing process improvements that enhance organizational effectiveness. In addition, the position manages and coordinates TQP activities to ensure technical personnel achieve and maintain required qualifications in accordance with Department of Energy (DOE), National Nuclear Security Administration (NNSA), and Defense Programs requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Business Management and Process Improvement
- Analyze, evaluate, and improve business processes, workflows, and administrative practices to increase operational efficiency and effectiveness.
- Conduct end-to-end workflow analyses to identify process gaps, inefficiencies, bottlenecks, and opportunities for improvement.
- Develop and implement data-driven solutions to optimize program administration, resource utilization, and organizational performance.
- Monitor and support implementation of the Nuclear Security Enterprise (NSE) Workforce Qualification Management System (WQMS).
- Collaborate with Defense Programs leadership, Workforce Qualification Assurance (WQA) professionals, and Field Offices to improve organizational processes and business practices.
- Develop, maintain, and analyze performance metrics, dashboards, and reports to support management decision-making and oversight activities.
- Standardize business and administrative procedures to improve consistency and effectiveness across the organization.
- Support management reviews, continuous improvement initiatives, and strategic planning activities.
- Collect, synthesize, and analyze data from multiple sources, including WQA performance data and stakeholder feedback, to identify trends and recommendations.
- Coordinate and support organizational initiatives designed to improve operational effectiveness, governance, and organizational agility.
- Technical Qualification Program Administration
- Administer and oversee all aspects of the Defense Programs Technical Qualification Program (TQP).
- Maintain participant records, qualification documentation, and Qualifying Official rosters within eTQP or successor systems.
- Coordinate and monitor qualification plans, continuing training requirements, and participant progress toward qualification completion.
- Facilitate annual training needs assessments and support workforce development planning activities.
- Serve as a liaison among participants, supervisors, qualifying officials, organizational leadership, and the Federal Technical Capability Panel (FTCP).
- Prepare and deliver regular reports regarding participant qualification status, program performance, and workforce qualification metrics.
- Coordinate and deliver TQP-related training sessions, briefings, and informational meetings.
- Assist supervisors in identifying and obtaining training resources necessary to support qualification and professional development requirements.
- Support the development, revision, and maintenance of Organizational Specific Qualification Standards (OSQSs), Position Specific Qualification Standards (PSQSs), and Job Specific Qualification Standards (JSQSs).
- Ensure qualification standards and supporting documentation remain current and compliant with applicable requirements.
- Support implementation of Federal Technical Capability Program (FTCP) initiatives and requirements.
- Provide additional programmatic, analytical, and administrative support as assigned.
- Frequent collaboration with headquarters personnel, field offices, technical staff, and senior leadership.
MINIMUM QUALIFICATIONS:Education and Experience- Bachelor's degree in Business Administration, Public Administration, Organizational Management, Engineering Management, Education, or a related discipline; or an equivalent combination of education and experience.
- 7+ years of experience.
- Experience in business operations, program management, workforce development, process improvement, technical qualification administration, or a related field.
- Experience analyzing organizational performance data and supporting management review processes.
- Experience developing performance measures, metrics, dashboards, and management reports.
Skills and Abilities- Knowledge of business management principles, process improvement methodologies, and organizational effectiveness practices.
- Knowledge of technical qualification programs, workforce development, continuing training, and competency management programs.
- Ability to document, evaluate, and improve complex business processes in a highly regulated environment.
- Strong analytical skills, including the ability to collect, interpret, and synthesize data from multiple sources. Ability to identify operational risks and develop practical solutions to improve efficiency and effectiveness.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills, including the ability to present complex information to diverse audiences.
- Ability to collaborate effectively with leadership, technical personnel, field offices, and other stakeholders.
- Proficiency with Microsoft Office applications and business management systems.
- Ability to maintain accurate records and ensure data integrity within automated qualification and training systems.
PHYSICAL DEMANDS:- Position is primarily sedentary in nature, but may involve walking or standing for brief periods of time. The work may involve exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to work extensively utilizing a computer screen and keyboard.
WORKING ENVIRONMENT:- Work is primarily performed in an office or professional environment.
Occasional travel may be required to support program reviews, training events, meetings, and stakeholder engagements.
REASONABLE ACCOMMODATION:North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline [redacted] or use the Request for Reasonable Accommodation form to get assistance.
Proof of citizenship will be required as a condition of employment.
Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.
