Marsh McLennan

Business Insurance Training Leader

Marsh McLennan • $80K — $95K *
Ridgeland, MS 39157In-Person
Finance & Insurance
8 - 10 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Risk Management, Learning & Development, Business, or related field, or equivalent experience in Commercial Insurance.
  • 10 years of progressive agency client service experience with training or team leadership responsibilities.
  • Proven ability to present complex information effectively to diverse audiences; formal training or instructional design experience is preferred.
  • Exceptional verbal and written communication skills for creating impactful training materials.
  • Strong self-motivation and ability to manage multiple priorities independently.
  • Proficient in CRM, AMS, and advanced Microsoft Office, including Excel and Smartsheet.
  • Commitment to company values: Integrity, Collaboration, Passion, Innovation, and Accountability.

Responsibilities

  • Lead the training lifecycle for Business Insurance service team members, including onboarding and continuous professional development.
  • Develop and coordinate ongoing education classes to keep the team updated on industry standards and policies.
  • Author and deliver training on service workflows to drive team proficiency.
  • Plan refresher sessions to reinforce policy compliance and operational excellence.
  • Maintain training strategy and instructional guidelines for consistent delivery across the region.
  • Collaborate with business leaders to align training programs with regional priorities.
  • Analyze file audit results to target training needs and develop remediation strategies.

Benefits

  • Medical, dental and vision insurance
  • 401K with company match program
  • Company-paid life and disability insurance
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility opportunities
  • Employee networking groups
  • Tuition reimbursement and professional development
  • Charitable contribution match programs
  • Stock purchase opportunities
Full Job Description
Applicants must be within driving distance to our Ridgeland, MS office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As a Business Insurance Training Leader, you will:

  • Lead the end-to-end training lifecycle for all Business Insurance service team members, including new hire onboarding, role-specific training, and continuous professional development on AMS, ImageRight, and standard operating procedures.
  • Develop, schedule, and coordinate ongoing continuing education classes to ensure team members remain current with industry standards, regulatory requirements, and company policies.
  • Author, revise, and deliver training on service team workflows, driving adoption and proficiency across the team.
  • Plan, coordinate, and facilitate regular refresher sessions on policies, procedures, and best practices to reinforce compliance and operational excellence.
  • Develop and maintain training strategy and instructional style guidelines to ensure consistent delivery across the region.
  • Lead and participate in training sessions
  • Back up and support Business Insurance trainers as needed
  • Partner with regional business leaders to align training programs with regional initiatives and priorities.
  • Collaborate with the business process team to identify process changes and translate them into timely training interventions.
  • Review file audit and quality results to identify trends and target training needs and remediation.
  • Create and maintain consistent onboarding and ongoing training pathways for new hires and existing staff, including role-based curricula and ramp milestones.
  • Work with business process owners to identify and schedule relevant training topics for regular department meetings.
  • Partner with subject matter experts to design practical training materials, job aids, and assessments.
  • Assist with maintaining and updating the regional training playbook and core reference materials to reflect current processes and system changes.
  • Serve as a trusted mentor and coach to BI service team members, fostering professional growth, skill development, and a high-performance mindset.
  • Provide leadership in identifying individual and team training needs, recommending tailored development plans to enhance capabilities and career progression.
  • Collaborate with management to support talent development initiatives, succession planning, and knowledge transfer within the BI service team.
  • Champion a culture of continuous learning, innovation, and accountability aligned with company values.
  • Act as a liaison between training functions and business leaders to ensure alignment of training programs with strategic objectives and operational priorities.


Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Bachelor's degree in Risk Management, Learning & Development, Business, or a related discipline; or equivalent professional experience in Commercial Insurance within an agency, broker, or carrier environment.
  • 10 years of progressive agency client service experience, with demonstrated responsibility for training, development, or team leadership.
  • Proven ability to present complex information effectively to diverse audiences across multiple skill levels; prior formal training or instructional design experience is highly preferred.
  • Exceptional verbal and written communication skills, with the ability to create clear, engaging, and impactful training materials.
  • Strong self-motivation and the ability to work independently with minimal supervision while managing multiple priorities.
  • Proficient knowledge of customer relationship management (CRM), agency management systems (AMS), and advanced Microsoft Office skills, including Excel and Smartsheet
  • Demonstrated commitment to company values: Integrity, Collaboration, Passion, Innovation, and Accountability.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to foster collaboration and build strong working relationships across teams and leadership levels.
  • Adaptability to evolving business needs and emerging training technologies.
  • Passion for developing others and driving continuous improvement in training effectiveness and operational performance.


We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
  • Medical, dental and vision insurance
  • 401K and company match program
  • Company-paid life and disability
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility
  • Employee networking groups
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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