Job DescriptionWe're seeking a future team member for the role of Senior Vice President to join our Client Operations team. This role is located in Everett, MA. In-office requirement is four days.
In this role, you'll make an impact in the following ways:- Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- May resolve atypical or highly complex issues and/or escalate to management as appropriate.
- May serve as subject matter experts on BNY products and services.
- May lead staff on specific projects and resolution of client issues.
- Lead team members across multiple lines of business in providing support to major clients and ensure requests are executed.
To be successful in this role, we're seeking the following:- Extensive experience analyzing information and resolving complex client issues using advanced problem-solving skills and judgment.
- Superior communication skills to deliver high quality service to a specialized client base.
- Superior knowledge of BNY Mellon products, services, client issues, and needs to support business development and expanded offerings.
Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
