Business Development Manager, Quality Improvement

The American Heart Association has an excellent opportunity for a Healthcare Quality Improvement Business Development Manager!  

This position can be home-based, preferably in the Eastern States within the United States.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

This individual will be responsible for identifying, building, and increasing sales to healthcare systems such as hospitals, clinics, EMS organizations, post-acute patient care systems, payers, and State/Local Departments of Health (DOH) in an assigned territory.  Responsible for achieving annual strategic plan and yearly sales goals to increase market penetration for the Association's Quality Portfolio.  Responsible for promoting the adoption of the Quality Improvement products, including registries, QI collaboratives, systems of care, and certification products which establish and improve standards of care.  Responsible for building a network of meaningful volunteers and partnerships to advance the mission of the organization.  Responsible for prospecting from more than 1000 hospitals to identify customers, build relationships, identify customer needs, demonstrate product value and oversee Get with The Guidelines (GWTG) and Certification account management and contracting.

• Researches and identifies healthcare institutions to target and convert existing and new QI portfolio contract sales. Follow sales plan in assigned territory by building relationships with hospitals, healthcare systems, outpatient clinics and post-acute care facilities. Achieves revenue goals aligned with suite of quality initiatives
• Applies knowledge and understanding of the Quality, Outcomes Research, & Analytics (QORA) program functionality, features, data requirements, security, and minimum technology standards to engage new accounts. Develops and presents features and benefits in the sales process including the ROI of program participation, as well as opportunities for cross-selling of other Regional and National Association products, programs, and services. Recruits and engages volunteer leadership to champion the QORA success
• Collaborates closely with the assigned region internal stakeholders to develop and plan sales pipeline, account management, and site recruitment. Assesses regional regulatory requirements and market level systems of care activities to identify development opportunities
• Ensures accounts meet compliance with contracting processes and IT technology requirements for proper utilization of the GWTG registries, certification products, and outpatient QI activities
• Prepares and provides updates to management on leads and conversion of Quality Portfolio programs and products
• Calculates and manages sales goals for number of products and revenue targets through proper pricing models, multi-contract discounts and bundling opportunities for growing the book of business for the Quality Portfolio

• Bachelor’s Degree or equivalent work experience
• Three (3) years of relevant experience
• Experience with sales development or fundraising within the Association or a related non-profit
• Experience and proven record of account management and sales success
• Experience building and managing relationships with external alliances or partners
• Experience identifying and building relationships with key volunteers in hospital or clinical settings
• Ability to interact and engage with C-Suite, ideally in a hospital setting
• Ability to implement effective business-to-business marketing/sales plans
• Ability to work independently and effectively manage multiple projects in a fast-paced environment
• Proven negotiation skills
• Excellent written and oral communications
• Ability to travel up to 20% locally and overnight stay

Preferred Skills:

• American Heart Association Quality Program Sales Experience

Salary minimum to the midpoint of the range is $68,300.00 to $100,000.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. This position is eligible for an incentive, with the potential to earn up to 10% of your base pay. The American Heart Association reserves the right to pay more or less than the posted range. 

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; this position is incentive eligible based on achieving certain targets. This position is eligible for an incentive, with the potential to earn up to 10% of your base pay.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities