Job Summary
The Business Development Manager, Pharma Storage is accountable for selling biostorage services in a dynamic and fast-paced environment to support the growth of the pharma storage and services business. The Business Development Manager uses their technical knowledge and experience to ensure excellent communication and to meet customer standards, satisfaction, and timelines. The position requires superior leadership behaviors as well as expertise in the knowledge, skills, and abilities for this role.
On-Site Expectations
- 100% remote position and located within the Mid-Atlantic area.
- 1st Shift: Monday - Friday, 8:00am - 4:30pm.
Responsibilities
- Drives business growth by prospecting new clients for the pharma storage business in the Mid-Atlantic region.
- Acts as single point of contact for the customer business relationship for clients, from first client contact via prospecting to new business signings.
- Supports upselling and cross-selling opportunities to existing pharma storage clients and other Alcami business lines.
- Manages client relationships of active pharma storage clients.
- Facilitates successful execution of services by ensuring smooth process from proposal signature to project execution.
- Meets or exceeds sales targets through establishment of new accounts and upselling of additional services to existing accounts.
- Works collaboratively with other sales members to identify clients with additional needs aligned with service offerings offered at other Alcami sites.
- Develops a deep understanding of client’s pipeline, previous Alcami experiences and identifies opportunities for upselling new service lines.
- Participates in client visits including new business discussions and business review meetings, as needed.
- Maintains accurate customer data and updates to the Customer Relationship Management system (Salesforce); generates timely reports (i.e. activity reports, metrics, etc.) as requested.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in a life sciences field or experience selling GMP storage business.
- Previous sales experience preferred and strong customer service skills.
- CMO or CDMO experience preferred.
- Minimum of 1 – 2 years of experience in Life Sciences customer-facing role.
Knowledge, Skills, and Abilities
- Knowledge of cGMP and drug development process through course work or prior work experience preferred.
- Prior pharmaceutical or CDMO experience in business functions.
- Excellent written and verbal communication skills required.
- Excellent customer service, organization skills and ability to multi-task required.
- Excellent problem solving and critical thinking skills required.
- Results-oriented, determined and a self-starter; comfortable, willing and able to have difficult conversations with clients about timelines, budgets and unexpected results.
- Ability to work independently in a fast-paced and dynamic environment.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) required.
- Proficiency utilizing internet and social media tools for researching potential leads.
- Technology orientation with the ability to gain proficiency using a Customer Relationship Management system (CRM) required.
- Prior experience with a Customer Relationship Management system (CRM), preferably Salesforce, preferred.
- Prior experience or exposure to value-based selling and negotiations a plus.
Travel Expectations
- Up to 15% travel expected.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually very quiet.
