High school diploma or equivalent required; 4-year bachelor's degree preferred
2+ years of customer service/account management experience within hazmat space
Superior communication and presentation skills
Strong desire to help customers achieve their goals
Interpersonal skills for effective teamwork
Organizational and time management skills
Analytical skills with strong attention to detail
High proficiency in Word, Excel, Access, and PowerPoint.
Responsibilities
Manage and maintain customer relationships to ensure satisfaction
Collaborate with sales to troubleshoot and resolve service-related issues
Utilize customer success tools to monitor service utilization
Act as a liaison between sales and operations for case management
Identify upsell and servicing opportunities through collaboration
Monitor customer outcomes and manage issue cases
Document all communications and maintain accurate account records
Provide administrative support to the Sales team and President.
Benefits
Opportunity to work in a dynamic and supportive team environment
Engagement with a diverse range of customers and industries
Professional development opportunities in customer service and account management
Access to customer success tools and resources
Potential for career advancement within the organization.
Full Job Description
The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.
What you will do... • Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction • Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues. • Leverage customer success tools to monitor customers' progress and utilization of our services • Liaison between sales and operations management to ensure timely management of cases • Liaison between sales and operations to identify upsell opportunities and servicing opportunities • Monitoring customer outcomes, wellness call responses, and customer issue case management • Demonstrate service expertise through interactions with customers • Document all communication and maintain appropriate records for all accounts in our database • Administrative support to Sales team and President of MCF with customer and/or sales related tasks
Skills & Qualifications • High school diploma or equivalent required; 4-year bachelor's degree preferred • 2+ years of customer service experience/account management experience within hazmat space • Superior communication and presentation skills • Strong desire to help customers achieve their goals • Interpersonal skills to work well in a team environment • Organizational and time management skills • Analytical skills (pay strong attention to detail) • High level of accuracy • Strong business acumen and problem-solving skills • High proficiency in Word, Excel, Access and PowerPoint.
