Bachelor's degree in Business, Engineering, or related field, or equivalent experience
3-7 years in sales, service, or aftermarket support
Knowledge of service-based sales, including contracts and field service
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Technical aptitude for service coordination
Experience with independent service providers preferred
Proficient in Microsoft Office and CRM systems
Willingness to travel as needed
Responsibilities
Develop and manage preventive maintenance agreements for Thermal Care equipment
Identify opportunities for spare parts sales and aftermarket solutions
Build long-term customer relationships to foster service partnerships
Coordinate service execution for maintenance agreements and service work
Manage relationships with independent service providers for nationwide coverage
Evaluate and develop agreements with service providers to ensure quality
Act as primary contact for customers regarding aftermarket service and contract performance
Support factory service in Illinois, Wisconsin, and Indiana
Collaborate with internal teams to ensure successful service execution
Track opportunities and customer activities using company systems
Contribute to pricing strategies and aftermarket programs
Ensure customer satisfaction with communication and problem resolution
Travel as necessary to support business growth and customer visits
Benefits
Profit sharing and bonus plans
401(k) with company match
Comprehensive medical, dental, and vision insurance
Life insurance and disability coverage
Health club reimbursement
Tuition reimbursement
Employee assistance program
Employee referral bonus program
Full Job Description
The Aftermarket Account Manager is responsible for driving aftermarket sales growth through the development and management of preventive maintenance agreements, spare parts sales, and service solutions. This position focuses on building long-term customer relationships while coordinating service execution through both internal resources and independent service providers.
The successful candidate will take on a role that supports a nationwide aftermarket strategy, with a primary focus on direct factory service support within Illinois, Wisconsin, and Indiana. Service activities outside of this region will be executed through established partnerships with qualified independent service providers.
This position reports to the Director of Aftermarket Sales & Service and is located in Niles, Illinois.
Duties and Responsibilities
Develop, sell, and manage preventive maintenance (PM) agreements for Thermal Care equipment
Identify and pursue opportunities for spare parts sales, upgrades, and aftermarket solutions
Build and maintain strong relationships with customers to ensure long-term service partnerships
Coordinate and manage service execution for PM agreements and service work
Work with independent service providers across the United States to support nationwide coverage
Establish, develop, and maintain service provider agreements to ensure quality and consistency of service delivery
Meet with independent service providers to establish relationships, evaluate capabilities, and expand Thermal Care's service network
Support direct factory service activities within Illinois, Wisconsin, and Indiana, including coordination of field service technicians
Act as the primary point of contact for customers regarding aftermarket service needs and contract performance
Collaborate with internal departments including service, parts, and customer support to ensure successful execution of agreements
Utilize Thermal Care systems and tools to track opportunities, contracts, and customer activity
Provide input on pricing strategies, service offerings, and aftermarket programs
Ensure customer satisfaction through timely communication, follow-up, and issue resolution
Travel as required to support customer visits, service provider development, and business growth
Requirements
Bachelor's degree in Business, Engineering, or related field and/or equivalent work experience
Three (3) to seven (7) years of experience in sales, service, or aftermarket support
Strong understanding of service-based sales including contracts, parts, and field service coordination
Excellent communication skills, both verbal and written
Strong organizational and multitasking skills
Technical aptitude
Experience working with independent service providers is preferred
Proficiency with Microsoft Office and CRM systems
Ability to travel as required
PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
