5+ years of experience in sales or business development, preferably in the travel industry.
Strong understanding of customer-centric sales strategies and relationship management.
Proven ability to analyze sales data and develop strategic plans.
Excellent communication skills for effective problem resolution and relationship building.
Experience in budget management and promotional program execution.
Responsibilities
Research and identify new revenue opportunities within assigned accounts.
Manage and nurture relationships with travel agencies to maximize profits.
Resolve partner issues using product knowledge and support from the sales team.
Maintain open communication with travel partners and ensure accessibility.
Create and implement an annual sales plan to meet territory goals.
Utilize data to develop tactical plans for achieving sales objectives.
Conduct regular competitor analysis and report findings.
Benefits
Opportunities for personal development and training in e-commerce and technical skills.
Access to a CRM database for effective account management.
Participation in seminars and trade shows for professional growth.
Full Job Description
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POSITION RESPONSIBILITIES:
Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilising Customer Centric sales strategies.
Retain and manage business relationships for each travel agency and develop personalized approach to help maximise agencies' profits. Generate ideas and strategies to actively participate in business development.
Service travel partner's needs via problem resolution utilising knowledge of company products, services and support from head office based sales team. Follow-up and ensure facilitation of any account opportunities and problem through to resolution.
Develop a plan to remain accessible to travel partners and maintain open communication channels. Develop a personal plan to meet customer expectations for accessibility consistent with company 24 hour turn-around practices.
Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group business (refer to territory goals on FIT/Group mix). Review sales plan, accounts, promotional efforts and ROI monthly to determine success track; make adjustments to plan accordingly.
Utilise existing data and reports to develop strategic and tactical plans for achieving territory goals.
Develop a pre/post sales call strategy and make required level of qualitative sales contacts per day (refer to BDM definition of sales call).
Create and execute promotional programs; provide promotional materials to travel agents. Make recommendations to enhance travel partner marketing effectiveness and ensure brand standards are met.
Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions; review total budget at the end of each month.
Negotiate sales plans and group contracts. Support key and channel accounts, promotions and events.
Analyse accounts' sales and marketing plans and Return on Investment (ROI); make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review.
Conduct seminars, familiarisation cruises, cruise events, trade and consumer shows, etc as needed.
Conduct (and report on) regular competitor analysis in your territory.
Submit weekly sales reports to VP Sales Prestige Cruise Holdings.
Remain current on organisation information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures.
Develop plan for personal development including but not limited to e-commerce strategies, technical skills and soft skills training on an annual basis.
Utilise CRM database on a consistent basis to maintain updated account status for all communication and account interaction.
