Bachelor's degree in business or technology, or equivalent experience.
5-7 years of experience in homebuilding business applications across multiple departments.
Experience with homebuilding ERP/CRM systems.
Ability to facilitate and lead meetings at various organizational levels, with public speaking and training experience.
Exceptional communication, organization, and time management skills.
Strong interpersonal skills for collaboration with diverse teams and stakeholders.
Adaptability in a changing environment with a self-motivated approach to complex problems.
Practical knowledge of homebuilding operations and project management.
Responsibilities
Manage and support business application implementations and digital transformation initiatives.
Provide cross-department application support, resolving user issues and administrative needs.
Lead end-user training across multiple application platforms as a functional lead for ERP training.
Create and maintain training resources, documentation, and standard operating procedures.
Define business requirements for software improvements and build consensus on features.
Oversee functionality testing of new programs and features with software companies and internal users.
Analyze application problems and collaborate with leadership to support decision-making.
Identify process improvements and enhance training and support for ongoing implementations.
Benefits
Opportunity to work in a hybrid environment.
Collaborative culture with diverse teams.
Professional development through training and support initiatives.
Engagement with corporate leaders and software partners.
Dynamic work environment with opportunities for travel.
Full Job Description
Business Applications Manager
Your Impact at Empire Homes
As the Business Applications Manager, you will manage and support the implementation of digital transformation processes and business applications while helping users get the most from existing platforms through training, documentation, and day-to-day support. You will collaborate with Corporate leaders and Division team members across departments to improve processes, solve application challenges, and support implementations. This role reports to the Senior Director, Business Process and Data Analytics and has no direct reports.
This role is based out of our Empire Homes Corporate office in Atlanta, GA.
What We Are Looking For:
A bachelor's degree in business or technology, or relevant equivalent experience.
5-7 years of experience in homebuilding business applications, preferably across multiple departments.
Experience with homebuilding ERP/CRM systems.
Demonstrated ability to facilitate and lead meetings at multiple levels of an organization, with public speaking experience and the ability to train or present to large groups.
Exceptional communication, organization, and time management skills.
Excellent interpersonal skills and the ability to collaborate with diverse, geographically dispersed teams and stakeholders at all levels.
Adaptability in a changing environment and a self-motivated, creative, and efficient approach to complex, time-critical problems.
Practical knowledge of homebuilding operations and the ability to determine, communicate, and execute application solutions while understanding project steps and timelines.
Willingness to travel as needed; travel schedules vary based on project and business needs.
Bonus If You Have These Skills:
Hands-on experience with Newstar.
Hands-on experience with Newstar Sales.
Hands-on experience with BuildPro.
What You'll Be Doing Each Day
Manage and support business application implementations and digital transformation initiatives in collaboration with Corporate leaders, Division teams, software partners, and end users.
Provide cross-department application support, helping users resolve issues and assisting with administrative needs such as user creation, access rights changes, and password resets.
Lead end-user training across multiple application platforms in collaboration with partners, serving as a functional lead for ERP user training and support.
Create and maintain training resources, application documentation, and standard operating procedures for system usage.
Work with teams to define business requirements for software improvements and implementations, build consensus on features, and document and validate user stories.
Oversee functionality testing of new programs and features with software companies and internal users.
Analyze application problems, identify practical solutions, and collaborate with the US leadership team to provide analysis that supports decisions.
Identify process and application improvements, enhance training and support, and help complete implementations already in progress.
Foster open dialogue, collaboration, and productive conflict resolution across teams to improve organizational effectiveness.
