Crane Worldwide Logistics

Business Application Specialist

Crane Worldwide Logistics • $80K — $95K *
Houston, TX 77084In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration or related field.
  • Minimum 5 years of relevant experience in technical support roles.
  • At least 1 year of experience in the logistics or transportation industry preferred.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office, especially Excel and PowerBI.

Responsibilities

  • Provide primary technical support for the Transportation Management System (TMS).
  • Ensure system integrity through setup and control processes.
  • Troubleshoot, maintain, and optimize existing software applications.
  • Interface with Operations and Finance teams to communicate issues and changes.
  • Investigate and recommend new technologies and information systems.
  • Identify improvement opportunities and implement enhancements for systems.
  • Create and maintain application support documentation.

Benefits

  • Opportunities for continued learning in application capabilities and industry trends.
  • Involvement in sales calls and future opportunities in Contract Logistics.
  • Collaboration with teams across multiple departments.
  • Potential for career growth within the organization.
Full Job Description
Essential Job Functions

  • Serves as primary technical support for applications, such as Transportation Management System (TMS).
  • Serves as expert on transportation management system (TMS) logic and functionality.
  • Ensures system integrity, including setup and control processes.
  • Supports troubleshooting, maintenance, and optimization of existing software applications.
  • Interfaces with Operations and Finance teams to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations.
  • Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner.
  • Investigates and recommends new technologies and information systems appropriate for the company, where applicable.
  • Work with system providers or other departments to obtain costs for system enhancements.
  • Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements.
  • Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes.
  • Conducts feasibility analyses on application solutions, processes, and equipment.
  • Monitors system performance. Performs maintenance and backups as needed.
  • Supports customer facing integration and implementation projects.
  • Manages action items between Crane and systems vendors.
  • Participates in sales calls and future opportunities in the Contract Logistics pipeline.
  • Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems.
  • Creates and maintains application support documentation.
  • Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.
  • Assists in billing activities related to systems being supported.
  • Manages a team of resources in support of the Transportation Management. Systems (TMS) or other applications, where applicable.
  • Other duties as assigned.


Physical Requirements

  • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
  • Vision abilities required by this job include close vision and the ability to adjust focus.
  • Job may require punctual attendance and regular presence on-site at the assigned work location.


Other Skills and Abilities

  • Strong problem-solving and analytical ability.
  • Strong verbal and written communication skills.
  • Knowledgeable of warehouse operations and freight/logistics optimization.
  • Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
  • Ability to develop and document processes and procedures.
  • Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers.
  • Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism.
  • Strong knowledge of Microsoft office, especially Excel and PowerBI.


Education & Experience

  • Bachelors Degree in Business Administration or related field required
  • Minimum 5 years related experience
  • Minimum 1 year industry experience preferred


About Crane Worldwide Logistics

Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
Learn more about Crane Worldwide Logistics
Size
2,500 employees
Industry
Transportation
Founded
2008
* Ladders Estimates

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