About the RoleAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Analyst, Global Claims Technology to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Come join the AIG General Insurance Claims Technology team in this Business Analyst role. In this role you will be a key member in working on technology initiatives specifically on our Global Fraud initiatives, with our business stakeholders as the conduit to ensure business needs are translated into actionable technology requirements in alignment to advance our Claims technologies, tools and platform. You will work closely with business units and the technical development teams throughout the development lifecycle.
How you will create impactCore Duties and Responsibilities:- Essential to be able to build an understanding of the business at a level of detail to identify and address critical issues
- Work with clients to determine business requirements, priorities, define key performance indicators (KPI), and support defining our Claims Technology North Star.
- Engage business and development teams to design, and document data flows, mappings, and key business requirements.
- Accountable for providing project leadership including facilitating requirements gathering and presenting findings to all levels of management
- Conducting analysis of functional business processes and functional business requirements and drive the development of user stories as a member of an Agile Scrum Team
- Primary Role and Responsibilities
- Participate in key AIG initiatives that involve documentation of processes, requirements, and system analysis.
- Investigate identify system bugs and resolve issues
- Participate in review meetings with IT, external and internal business partners
- Develop and execute test plans to confirm user requirements
- Develop user guides, release notes, and training material for the end users
Qualifications- Knowledge and experience with the Insurance business.
- Ability to interact with business, operations, information technology and multi-disciplined stakeholders. A successful candidate will be able to converse with these diverse stakeholders, understand their process, outcomes and be able to articulate opportunities, improvements as well as document Standard Operating Procedures (SOP)
- We are seeking candidates that have an analytical and data driven mindset, we encourage out of the box thinking, leveraging past experiences to identify innovative solutions to opportunities.
- Experience in Enterprise business process monitoring (BPM) technologies (e.g. Pega and equivalents).
- Excellent communication skills, both written and verbal are required, this includes and not limited to writing emails, newsletters, PowerPoint presentations, executive updates, task lists etc.
- Proficient in using flowchart and diagramming software (e.g., Microsoft Visio)
- Knowledge and proven past track record of being able to ask the right questions with non-technical individuals to understand the process, learn it, and identify opportunities where technology can make a difference.
- Bachelor's degree and/or equivalent work experience
The base salary range for this position is $96,000- $129,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply-your unique background matters to us. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview
Veterans encouraged to apply
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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Functional Area:
IT - Information Technology
AIG Claims, Inc.
