Radial

Business Analyst

Radial • $75K — $90K *
Providence, RI 02902In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field
  • Minimum 3 years of related experience
  • Proven creativity and innovation thinking
  • Strong analytical skills
  • Experience in Enterprise IT operations
  • Excellent customer service skills
  • Retail experience preferred

Responsibilities

  • Collaborate with business functions to define processes and technology roadmaps
  • Assist Help desk and infrastructure teams to enhance customer satisfaction
  • Drive innovation using quick launch/learn techniques and test new products
  • Develop strategic technical roadmaps anticipating organizational needs
  • Improve functional processes supporting organizational functions
  • Ensure operational excellence through application design and process engineering
  • Adhere to ITIL/ITSM approaches for incident and enhancement management
  • Contribute to IT strategy aligning with business goals
  • Communicate IT direction and strategy to business stakeholders
  • Execute according to audit, risk, and governance guidelines

Benefits

  • Opportunities for professional development
  • Access to innovative technology and solutions
  • Collaborative work environment
  • Focus on customer satisfaction and support improvement
  • Dynamic and engaging company culture
Full Job Description
This role partners with customers to determine project requirements and the resources required to meet them. The Analyst will help to estimate a budget based on the materials, systems and manpower needed, and establish a timeframe to completion. The Analyst will focus on meeting deadlines, controlling costs and ensuring the solution is properly implemented.

Position Responsibilities:

  • Serve as a thought leader and trusted business partner while collaborating with the business functions to define new or enhanced processes and procedures that better utilize our enterprise technology and define future roadmap for applications
  • Assists the Help desk and infrastructure teams aligning operational processes that impact customer satisfaction
  • Drive innovation leveraging quick launch / learn techniques. Leverages the technology innovation center to test and teach new products. Own and deliver the solutions roadmap, leveraging existing solutions and bring best solutions to the environment
  • Assists in the development of strategic functional / technical roadmap anticipating organizational needs and delivering strategy leveraging existing systems and platforms
  • Assists in the improvement of the functional processes that support the organizational functions through projects and enhancements to tools
  • Ensure operational excellence and build organizational capabilities through the use of application assessment and design, business process design, user centric design, people development. Develop capabilities of process engineering, user design, and technology
  • Ensure an ITIL / ITSM approach to incident management and enhancement management providing responsive support to all business functions
  • Contribute to the development of IT strategy, specifically exploiting business knowledge to ensure that IT strategy compliments business strategy
  • Liaison with business for communications regarding IT direction and strategy; Operational issues
  • Execute and deliver in accordance to audit, risk and governance guidelines. Ensure continuous controls and governance improvement, including PCI requirements and customer data privacy requirements


Position Requirements:

  • Bachelors degree and minimum 3 years related experience
  • Creativity and Innovation thinking
  • Analytical
  • Retail experience preferred
  • Expertise in Enterprise IT operations
  • Excellent customer service skills

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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