About this Opportunity

Spokeo is seeking a highly analytical, business-minded Business Analyst, Payments & Fraud, to drive performance, insight, and continuous improvement across our payments and fraud function. This role is a critical addition to a lean and growing team and reports directly to the SVP of Operations. You will support the Payments & Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives.

What You'll Do

Payments & Fraud Analytics

• Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
• Write and optimize SQL queries to uncover trends, anomalies, and revenue opportunities
• Translate complex data into clear, actionable recommendations for business leaders
• Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health

Fraud Strategy & Decisioning Support

• Provide analytical support to improve fraud detection and decision workflows
• Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
• Conduct fraud trend analysis and recommend mitigation strategies

Payment Optimization & Revenue Protection

• Analyze payment decline drivers and develop decline salvage and optimization opportunities
• Support initiatives related to account updater, retry strategies and processor performance
• Identify opportunities to reduce operational costs and losses while improving authorization rates

Team Support & Collaboration

• Communicate performance insights, root cause analysis, and mitigation strategies across teams
• Serve as the analytics and reporting extension of the Payments & Fraud team, delivering timely insights that inform decision-making, performance optimization, and strategic initiatives

Who You Are

• Highly analytical, meticulous, and proactive, with strong attention to detail
• Excellent organizational and communication skills (written and verbal)
• Ability to work in a fast-moving, lean operational environment
• Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field
• 2+ years of experience in business analytics, preferably within payments and fraud
• Strong SQL expertise and experience working with large, complex datasets
• Proven ability to deliver business insights and performance-driven recommendations
• Experience building dashboards and reporting in Tableau
• Familiarity with card-not-present (CNP) subscription-based payments is preferred
• Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred

Working at Spokeo

Spokeo offers a bonus program, equity plans, and 401K. Once a year, we do a discretionary, merit-based salary increase. Additional benefits include 100% medical/dental/vision coverage and unlimited employee PTO.

Spokeo extends written offers to candidates who successfully complete their selection process. Spokeo's offers include a base salary, participation in a company bonus program, stock options, and comprehensive benefits. A final offer will depend on several factors, including, but not limited to, marketplace competition, job leveling, the candidate's experience, skills, etc.

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