Business Analyst - McLean, VA; Must have an active TS/SCI with Polygraph

Business Analyst - McLean, VA; Must have an active TS/SCI with Polygraph

📍McLean, VA area
📌 Full-Time | On-site

This is a salary-based position along benefits including competitive PTO, 11 Paid Government Holidays, a 401k with 6% match, and a comprehensive list of health care options.

Synertex LLC is seeking an experienced Business Analyst to support an Intelligence Community (IC) customer in Bethesda, MD. The ideal candidate will bring extensive experience in business systems analysis, requirements development, process improvement, and enterprise technology integration, with the ability to translate complex business needs and mission objectives into actionable technical requirements and solutions.

The Business Analyst will work closely with senior IC leadership, government stakeholders, technical teams, program management, and cross-functional contractors to identify business needs, define system requirements, evaluate proposed solutions, and facilitate the successful integration of new capabilities into existing business operations.

This position requires an individual who can operate confidently at both the strategic and technical levels, regularly engaging with very senior IC officials and coordinating across multiple contractor teams supporting separate contracts. The successful candidate must demonstrate exceptional analytical, communication, and stakeholder management skills, along with the ability to navigate complex organizational environments and drive alignment toward shared mission objectives.

Experience with ServiceNow (SNOW) applications, workflows, integrations, and enterprise platforms is highly desirable.
RESPONSIBILITIES:
Business Analysis & Requirements Management

• Formulate and define systems scope, objectives, and business requirements based on stakeholder needs, mission priorities, and a comprehensive understanding of existing business systems and operational environments.
• Conduct detailed analysis of business and user needs, translating findings into clearly defined functional and technical requirements.
• Collect, analyze, validate, and document business requirements, system specifications, process workflows, and supporting requirements documentation.
• Identify gaps between existing capabilities and desired business outcomes, developing recommendations to improve operational efficiency and system effectiveness.
• Translate complex business needs into actionable requirements for technical teams, developers, and system implementation personnel.
• Evaluate proposed solutions to ensure alignment with organizational objectives, technical capabilities, and current and future business requirements.
• Develop and maintain process models, workflow diagrams, data flow diagrams, and other visual requirements documentation using Microsoft Visio, Lucidchart, or comparable tools.

Systems Analysis & Technology Integration

• Perform comprehensive systems analysis to evaluate business processes, technology capabilities, system functionality, and enterprise integration requirements.
• Provide expert consultation on complex projects, serving as a senior-level contributor across multiple phases of systems analysis and implementation.
• Assess the business implications of technology applications within current and future operational environments.
• Collaborate with technical teams to evaluate system capabilities, identify integration challenges, and ensure proposed solutions address validated business requirements.
• Support requirements development and refinement for enterprise platforms, including ServiceNow applications, workflows, and integrations.
• Participate in technical exchange meetings, requirements workshops, and cross-functional planning sessions to ensure consistency between business objectives and technical implementation.
• Support the evaluation of user experience, system usability, and workflow effectiveness to ensure delivered capabilities meet stakeholder expectations.

Strategic Business Transformation & Benefits Realization

• Plan and manage the realization of business benefits through the integration of new capabilities into existing business practices and operational processes.
• Identify and define measurable benefits that support strategic program objectives and organizational mission requirements.
• Evaluate whether proposed project outputs and deliverables will produce the intended business outcomes and support the realization of improved business processes.
• Advise program management and the PMO on the alignment of project deliverables, implementation schedules, and expected operational benefits.
• Assess organizational readiness and the operational impact of introducing new systems, capabilities, and business processes.
• Recommend opportunities to optimize the timing and sequencing of new deliverables into operational environments to minimize disruption and maximize mission value.
• Maintain focus on the effective allocation of time, personnel, and resources to support program priorities and business objectives.
• Monitor progress toward established business outcomes and provide recommendations to improve implementation effectiveness and benefits realization.

Stakeholder Engagement & Cross-Functional Collaboration

• Work directly with senior IC officials, government stakeholders, program leadership, developers, and contractor personnel to identify requirements and resolve complex business challenges.
• Facilitate stakeholder discussions, requirements workshops, and technical exchanges to establish a common understanding of business needs and implementation objectives.
• Coordinate across multiple contractor teams and workstreams to ensure requirements are communicated, understood, and consistently executed.
• Bridge the communication gap between mission stakeholders and technical personnel, ensuring business priorities are accurately reflected in technical solutions.
• Present analytical findings, requirements recommendations, process improvements, and implementation considerations to both technical and non-technical audiences.
• Provide regular updates to government leadership and program management regarding requirements development, project progress, and anticipated business outcomes.
• Maintain a professional, composed, and confident communication style when engaging with senior government leadership and diverse stakeholder groups.

Documentation & Reporting

• Develop and maintain business requirements documents, functional specifications, process documentation, workflow diagrams, and implementation recommendations.
• Document stakeholder feedback, business processes, system requirements, and identified operational dependencies.
• Maintain traceability between business objectives, documented requirements, technical deliverables, and expected outcomes.
• Prepare executive-level briefings, analytical summaries, and recommendations for senior government leadership and program management.
• Ensure requirements documentation remains accurate, organized, and aligned with evolving mission and program priorities.

REQUIREMENTS:

Security Clearance

• Active TS/SCI with Polygraph is REQUIRED.

Education & Professional Experience

• Minimum of 14 years of professional experience.
• Minimum of 8 years of relevant experience in business analysis, systems analysis, requirements development, enterprise technology integration, or related disciplines.
• Demonstrated experience collecting, analyzing, refining, and documenting complex business and technical requirements.
• Proven experience supporting enterprise-level technology initiatives, complex systems, and organizational process improvements.
• Demonstrated ability to consult on complex projects and contribute at a senior or specialist level throughout multiple phases of systems analysis and implementation.

Technical & Analytical Skills

• Strong understanding of business systems analysis, requirements management, process modeling, and systems integration.
• Experience translating business and user needs into functional requirements and technical specifications.
• Ability to evaluate existing systems, identify capability gaps, and develop recommendations aligned with strategic business objectives.
• Experience with workflow analysis, process mapping, data flow diagrams, and requirements traceability.
• Familiarity with ServiceNow (SNOW) applications, workflows, platform capabilities, and enterprise integrations.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Visio, or comparable process modeling and documentation tools.
• Strong analytical, organizational, and problem-solving capabilities.

Interpersonal & Communication Skills

• Demonstrated ability to interface confidently and professionally with very senior government and IC leadership.
• Exceptional written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical audiences.
• Experience facilitating stakeholder discussions, requirements workshops, and cross-functional coordination.
• Ability to navigate complex organizational structures and collaborate effectively with multiple contractor teams.
• Demonstrated ability to manage competing priorities while maintaining focus on mission requirements and program objectives.

PREFERRED QUALIFICATIONS:

• Previous experience supporting ODNI or other Intelligence Community organizations.
• Familiarity with IC mission environments, business processes, organizational structures, and applicable government directives.
• Experience supporting ServiceNow enterprise implementations, application development, workflow optimization, or platform integration.
• Experience working in Agile, Scrum, or hybrid development environments.
• Experience with strategic planning, business process reengineering, organizational change management, and benefits realization.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or comparable business analysis certification.
• ServiceNow certifications, including Certified Business Analyst or Certified Application Specialist.
• Experience developing executive-level presentations, business cases, process models, and strategic recommendations.

WORK ENVIRONMENT

This is a full-time, on-site position in McLean, VA supporting a high-visibility Intelligence Community mission.

The Business Analyst will regularly interact with senior IC leadership, government stakeholders, program management personnel, technical teams, and contractors supporting separate workstreams. Success in this position requires strong executive presence, exceptional communication skills, sound analytical judgment, and the ability to facilitate collaboration across diverse teams and organizational boundaries.