Find similar career opportunities
Business Analyst (ITSM & Automation) Category: Business Analysis (functional and technical)
Main location: Canada, Quebec, Montre9al
Position ID:J1126-0621
Employment Type: Full Time
Position Description: Contribute to the successful delivery of strategic initiatives at the heart of an innovation-driven organization!
CGI Montre9al is looking for a Business Analyst to analyze and document ITSM/ITIL processes in order to identify the adjustments required to support SOX compliance. In this role, you will act as a key partner between stakeholders to understand business needs, streamline workflows, and recommend appropriate automation solutions. By assessing the capabilities of Microsoft Power Apps, you will recommend the most suitable tool based on client requirements, control frameworks, and operating environments.
If you enjoy analyzing complex issues, influencing decisions, and collaborating with multidisciplinary teams, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.
Work model: Hybrid
Location: Montre9al
Your future duties and responsibilities:• Analyze and document ITIL processes and their associated controls
• Identify gaps and required improvements related to SOX compliance
• Design forms and workflow automations using Google Forms
• Evaluate and, when required, develop solutions using Power Apps
• Collaborate with IT teams and stakeholders to validate business requirements and proposed solutions
• Produce documentation for processes, controls, and implemented solutions
Required qualifications to be successful in this role:• Experience analyzing ITSM/ITIL processes
• Knowledge of SOX control and traceability requirements
• Hands-on experience with Google Forms and workflow automation
• Knowledge of Power Apps is considered a strong asset
• Ability to clearly document processes and work effectively with cross-functional teams
• Excellent communication skills in both French and English (spoken, written)
Location: Montreal
Work mode: Hybrid
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 70 000$ and 135 000$. This role is an existing vacancy.
#LI-AL10
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills: - English
- French
- Business Process Documentation
- Compliance
- ITIL
- MS PowerApps
- Team Collaboration
