Amazon

Business Analyst, Global Network Delivery

Amazon$82K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in business analysis or a related role
  • Proven ability to define requirements and influence product roadmaps
  • Strong knowledge of SQL and database systems
  • Experience with large-scale automation and workflow management
  • Bachelor's degree in a relevant field
  • Ability to manage projects across multiple stakeholders

Responsibilities

  • Drive automation initiatives to minimize manual tasks
  • Collaborate with stakeholders to align on operational needs
  • Manage the transition of legacy tooling to modern solutions
  • Refine processes to manage demand and reduce work overload
  • Define solutions for AI-based operational support
  • Streamline workflows to enhance issue resolution
  • Assess systems for gaps and propose enhancements

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support services
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
The AWS Global Network Delivery (GND) team is searching for a passionate and technically skilled Business Analyst to drive data-driven process automation, operational standardization, and product enhancements across 10+ services and 6 network fabrics supporting Data Center and Network Capacity deployment. You will leverage SQL, data pipeline design, and systems-level thinking to assess tooling capabilities, identify gaps in backend data workflows, and define product requirements that improve operational efficiency for our customers.

You will work with key stakeholders to support improvement programs, onboard new functions and frameworks, and reduce manual effort through automation initiatives such as Zero Touch Tracking (ZTT) and reusable framework development - with a strong emphasis on building and maintaining the SQL queries, data models, and backend logic that power these solutions.

Key job responsibilities

Write, optimize, and maintain SQL queries across large-scale operational datasets to support reporting, automation, and decision-making.

Build and maintain query logic that power dashboards, tracking tools, and automated workflows - ensuring accuracy as upstream data sources change.

Support process automation initiatives - including Zero Touch Tracking (ZTT) and reusable framework development - to reduce manual task effort through data-driven solutions.

Partner with BaND and GPO stakeholders to align on operational scope, onboard new functions, and resolve cross-team data and system dependencies.

Support the transition of legacy tooling (e.g., SIM-C to Taskei) - ensuring data continuity, query migration, and improved system capabilities.

Define AI-based operational support solutions and self-service runbooks - grounded in query-driven insights - to reduce inbound support volume.

Streamline and simplify process workflows by analyzing operational data to improve issue resolution SLAs and technician productivity.

Assess system gaps and propose product improvements - backed by quantitative analysis - that enable scalable, standardized operations.

Manage project timelines, deliverables, and stakeholder communications across internal teams.

BASIC QUALIFICATIONS

- 3+ years of business analyst, data analyst or an equivalent role experience

- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

- Knowledge of database systems and SQL

- Knowledge of large scale automation and workflow management or equivalent

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

- Experience managing cross-functional projects with multiple stakeholders

PREFERRED QUALIFICATIONS

- Experience in data center engineering or operations

- Familiarity with network fabrics, scaling workflows, or infrastructure delivery lifecycles

- Experience with ticketing and workflow tools (e.g., SIM, Taskei, or similar)

- Knowledge of AI/ML-based support solutions or self-service enablement strategies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,300.00 - 130,100.00 USD annually

USA, WA, Seattle - 82,700.00 - 130,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Enterprise Technology Jobs

Find similar Business Analyst, Global Network Delivery jobs: