Position OverviewAs a Business Analysis Advisor within PNC's Process Improvement organization, you will be based in Kalamazoo, MI; Cincinnati, OH; Cleveland, OH; Denver, CO; Dallas, TX; East Brunswick, NJ; or Pittsburgh, PA.
Core hours for this role are Monday - Friday, 8:00 am ET - 5:00 pm ET.
Occasional travel may be required to support key projects, strategic initiatives, and industry conferences.
A Business Analysis Advisor on the C&IB Operations Process Improvement Team leverages process improvement and project management expertise to solve complex problems, improve operational efficiency and manage risk. In this role, you will partner with diverse stakeholders to facilitate and deliver operational and technology improvements by assessing business processes, leading root cause analysis, analyzing data, influencing decision-making, and implementing sustainable process changes.
Responsibilities include defining business problems and conducting comprehensive analysis to identify, document, quantify, and prioritize value creation opportunities. This role identifies process gaps, operational challenges, and root causes, then develops actionable recommendations and implementation approaches that drive end-to-end process improvements. Individuals are expected to independently lead assignments with limited guidance, while effectively managing scope, risks, resources, dependencies, and deliverables. Ability to develop Sharepoint and Power Platform solutions is beneficial in this role.
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
- Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
- Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
- Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsBusiness Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model
CompetenciesAnalytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay TransparencyBase Salary: $75,000.00 – $150,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 10/09/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
