We are seeking a skilled Branch Operations Manager for our Birmingham, AL office. KSS is seeking a Branch Operations Manager to lead field service and operational activities for assigned branch operations. This role is responsible for overseeing service delivery, technician performance, operational efficiency, and customer satisfaction while supporting the growth of KSS products and services within the region.
The Branch Operations Manager will work closely with sales leadership, regional management, and corporate teams to execute operational strategies, support revenue growth, and ensure safe, compliant, and high-performing service operations. This position plays a key leadership role in developing employees, improving operational processes, and maintaining KSS's high standards of service excellence.
Note this position will require some travel around 25%.Requirements
Key Responsibilities Branch Operations Leadership- Lead day-to-day operations of the assigned service branch.
- Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
- Implement operational strategies aligned with company goals.
- Identify and drive improvements in service delivery and operational processes.
Team Leadership & Development- Recruit, hire, train, and develop technicians and operations staff.
- Provide coaching, performance management, and career development.
- Ensure technicians participate in the Kanawha Scales Technician Training Program.
- Foster a positive, accountable, and high-performing team culture.
Service Operations & Customer Support- Ensure timely and high-quality service delivery to customers.
- Support technicians in resolving complex service issues.
- Coordinate scheduling and service execution for maintenance, repairs, and installations.
- Maintain strong customer relationships and support service agreement growth.
Safety & Compliance- Promote and enforce a safety-first culture across all branch operations.
- Ensure compliance with company safety policies and industry regulations.
- Support ISO quality standards and operational compliance.
- Monitor and maintain branch safety performance.
Operational & Financial Management- Monitor branch financial performance including service revenue and operational costs.
- Track key metrics such as technician utilization, service agreements, and service performance.
- Support budgeting, forecasting, and operational planning for the branch.
Process Improvement & Resource Management- Improve operational processes and service workflows to increase efficiency.
- Ensure effective allocation of technicians, vehicles, tools, and equipment.
- Maintain oversight of branch facilities, service vehicles, and operational resources.
- Support improvements to operational systems and reporting tools.
Key Performance Indicators- Branch service revenue and operational performance
- Technician utilization
- Safety performance and incident reduction
- Customer satisfaction and service delivery
- Compliance with ISO and company quality standards
Qualifications
- Experience in operations management, service management, or industrial operations.
- Previous leadership experience managing technicians or field service teams preferred.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with Microsoft Office and ERP/CRM systems.
- Knowledge of industrial safety practices and regulatory requirements.
What We OfferWe provide a competitive compensation and benefits package, including:
- Health Insurance: Highmark
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental and Vision Plans
- Company-paid STD & LTD Disability Insurance
- Educational and Tuition Reimbursement
- Maternity (12 weeks) and Paternity Leave
- Employee Assistance Program
- Basic & Voluntary Life AD&D
- 401(k) Retirement Plan: 4% employer match
- Paid Time Off (PTO)
- Company-provided PPE
- Employee discounts on products and services
- Networking and professional development opportunities
Additional Information This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.
Proof of authorization to work lawfully in the United States is required.
Salary Description
$85,000-$110,000 + Bonus
