The Branch Operations Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Operations Manager will recruit, hire, train and retain service technicians by working as a servant leader while leveraging all Crane 1's support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational activities. It is a fast-paced, growth-oriented environment. Familiarity with managing operations in a service-based, industrial maintenance and repair business is important.
Branch Operations Manager Role & ResponsibilitiesSalary: $80K-$95K- Provides leadership in a safe work environment by functioning as the branch safety officer. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, according to company guidelines.
- Answers all service calls for breakdowns and service repairs.
- Provide oversight and direction with field resource allocation, manpower and scheduling.
- Holds daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
- Support sales to meet or beat growth objectives for the branch.
- Maintains strong relationships with current customers by providing exceptional customer service.
- Train, support and mentor service technicians perform their daily job tasks.
- Responsible for the management of profit and loss of all jobs performed at the branch.
- Manages and approves all timecards submitted by technicians
- Employee Retention and Recruitment for the branch.
- Deliver financial objectives with a focus on revenue and gross margin performance.
- Engage with customers by effectively communicating with decision-makers regarding repairing equipment and planning maintenance needs.
- Generate and deliver repair quotes and parts generated by service calls.
- Foster a continuing, positive, trusting, and professional relationship with all customer accounts. Scheduling periodic customer site visits to help maintain a strong relationship.
- Conducts site safety audits ensuring all safety procedures are being followed in the field.
Branch Operations Manager Requirements- KNOWLEDGE: A minimum of (5) years of proven experience or related Branch Management experience that illustrates a proven track record in this field is preferred.
- SKILLS:
- Proficient in Microsoft Office Suite and ERP systems (Sage300 & CRM is a plus)
- Strong leadership skills with experience in managing systems and processes.
- Excellent communication skills - verbal and written
- Strong attention to detail with a dedication to accuracy
- Analytical mindset with the ability to drive process improvements
- ABILITY: A passion for providing top-notch service to our customers. Positive and collaborative approach to teamwork and competition.
