Job Summary: The Branch Manager is responsible for overseeing all branch operations, including sales, distribution, customer service, accounting, and staff management, to drive profitability, operational efficiency, and customer satisfaction. This position partners with the Management Team to support business growth, implement effective processes, and foster a positive, team-oriented work environment.
Compensation: $150,000-$200,000 in potential total annual compensation, including a competitive base salary and annual Branch Manager Performance Bonus.
Key Responsibilities:Leadership & Team Development
- Lead and supervise branch staff across sales, yard operations, office, and service functions.
- Provide clear direction, set expectations, and monitor employee performance.
- Recruit, onboard, train, and develop employees, ensuring a high-performing and engaged team.
- Conduct performance evaluations, address employee issues, and administer disciplinary actions when needed.
- Foster a positive work culture by recognizing employee contributions and modeling leadership.
Sales & Customer Service
- Establish sales goals, budgets, and strategies to maximize growth and margins.
- Drive business development through market strategies, sales initiatives, and customer relationships.
- Partner with purchasing to manage inventory, review costs, and ensure product availability.
- Address escalated customer concerns and warranty issues, providing timely solutions.
- Share market updates with key customers and maintain strong customer satisfaction.
Financial Management
- Manage branch P&L, including labor, expenses, capital expenditures, and accounts receivable.
- Prepare and execute annual budgets and performance targets.
- Monitor sales and operational performance daily; adjust to meet goals.
- Oversee employee compensation, bonuses, and incentives.
- Develop and implement pricing strategies to remain competitive while protecting margins.
Operations & Compliance
- Oversee shipping, receiving, inventory management, and space utilization.
- Develop procedures to improve distribution efficiency and customer service.
- Ensure compliance with safety programs (OSHA, DOT) and company standards.
- Coordinate branch operations policies and procedures across teams.
- Resolve employee and operational issues consistently and fairly.
Collaboration & Communication
- Work with sales, operations, and leadership to align goals and drive results.
- Partner with management to plan schedules, holidays, and special events.
- Maintain open communication with employees, customers, and external partners.
Desired Skills, Knowledge, and Qualifications:- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- 5+ years of industry, retail, or related management experience.
- Strong leadership, coaching, and communication skills.
- Proven ability to analyze problems, identify solutions, and make sound decisions.
- Financial acumen with experience managing budgets, sales goals, and profitability.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below: Additional Benefits Include: - Medical, Dental, and Vision Plans
- 100% Employer Paid Group Term Life, AD&D, and STD
- Additional Voluntary Life, AD&D, and LTD
- Paid Time Off & Holiday Pay
- Flexible Spending Accounts
- 401(k) Plan
- Scholarship & Tuition Assistance Programs
- Employee Assistance Program
