What You'll DoAs a Branch Manager, you'll lead a branch team focused on creating outstanding member experiences while driving operational excellence and business growth. You'll serve as a coach, mentor, and role model, helping your team succeed while ensuring branch goals are achieved.
Key Responsibilities- Lead and inspire a single branch team to deliver exceptional member service and support.
- Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
- Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
- Ensure compliance with credit union policies, procedures, and regulatory requirements.
- Represent Harborstone in the community and help strengthen our local partnerships and community presence.
What We're Looking ForWe're seeking a motivated leader who is ready to take the next step in their career and make a lasting impact.
Qualifications:- Experience in the financial services industry.
- Demonstrated ability to coach, develop, and support team members.
- Strong communication and relationship-building skills.
- A member-first mindset with a passion for delivering exceptional service.
- Ability to balance operational excellence, business development, and team leadership.
- Knowledge of financial products, branch operations, and regulatory compliance requirements.
- Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
- Adaptable, collaborative, and committed to achieving results.
Physical Considerations- Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
- Ability to read, comprehend, and respond to written and verbal instructions and information.
- May be required to sit or stand for extended periods, depending on job duties.
- May involve repetitive motions, including keyboarding and handling office equipment.
- May require stooping, bending, squatting, or reaching occasionally.
- May be required to lift and carry items weighing up to 25 pounds.
- Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
- Regular travel between assigned branch locations required.
Ready to Lead, Grow, and Make a Difference?If you're looking for a place where your leadership matters, your growth is encouraged, and your work positively impacts others, we'd love to hear from you.
FLSA: Exempt
